Perform hardware maintenance and minor installations on equipment identified within the task order
Understand inter-operational relationships of system components to effectively support maintenance services
Execute minor system tasks, including software loading, system reboots, and operational checks
Install and integrate new releases, updates, and changes to COTS hardware and software
Identify, diagnose, and address hardware failures or potential failure indicators
Operate automated hardware management and diagnostic tools, including remote monitoring systems
Interpret diagnostic results to maintain, repair, or upgrade hardware systems
Plan, execute, and recommend preventative maintenance activities (with government approval)
Provide recommendations for spare parts, spares programs, and bench stock planning and tracking
Offer technical assistance to field service personnel as needed
Support mission requirements requiring CONUS and OCONUS travel
DoD 8570 IAT Level II
One (1) of the following certifications:
CompTIA A+ CE
HDI-CSR (Customer Service Representative)
HDI-SCD (Support Center Director)
HDI-SCA (Support Center Analyst)
ITIL Foundation
Microsoft Office 365
High School Diploma or GED + 10+ years of relevant experience
Associate's Degree + 8+ years of relevant experience
Bachelor's Degree + 6+ years of relevant experience
Master's Degree + 4+ years of relevant experience
PhD + 2+ years of relevant experience
Experience supporting government or DoD environments
Familiarity with COTS hardware and enterprise IT systems
Strong troubleshooting and diagnostic skills
Ability to work independently in field or remote environments
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Hardware Support/Maintenance Technician - Bethesda - IT Veterans
Description
Hardware Support/Maintenance Technician Bethesda, MD · Information Technology Apply Now
IT Veterans is seeking a Hardware Support / Maintenance Technician to support government operations through hands-on hardware maintenance, minor installations, and system support. This role requires a strong understanding of hardware components, inter-operational dependencies, and preventative maintenance practices. The ideal candidate is detail-oriented, technically proficient, and comfortable supporting both CONUS and OCONUS missions. You must have TS/SCI clearance with the ability to obtain a CI polygraph.
Key Responsibilities:
Required Certifications:
Education & Experience Requirements:
Candidates must meet one of the following education and experience combinations:
Preferred Qualifications:
At IT Veterans LLC, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, sex, pregnancy, national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information, military and veteran status, and any other characteristic protected by applicable law. We believe that diversity and inclusion among our teammates is critical to our success.
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