- Each CX Associate is responsible for providing enhanced IT customer support their assigned offices, including in-office "walk-ups"
- Helping customers manage software installations and hardware repair
- Gain technical knowledge regarding GT's applications and services
- Guiding customers on troubleshooting issues
- Own issues and bring them to resolution as quickly as possible while providing proactive updates
- Knowledge of escalation path when troubleshooting complex laptop issues for quick resolution
- Participate in MIM calls for their offices of support to assist with gathering information, troubleshooting and testing of solutions
- Troubleshoot issues in a Windows 10, Office 365 and SharePoint environment
- Utilize remote support tools in support of dispatch offices where a technician is not always on site
- Finding solutions from previous cases using the Knowledge Base
- Communicate knowledge gaps in issue resolution
- Ensure tickets are properly updated and asset management system is properly updated
- Participate in testing of images and software deployments at the Pilot level ensuring documentation is accurate
- Assist with events in-offices or conferences
- Provide on-site support for client meetings
- Weekly maintenance of on-site printers, access points, conference room technology, MDF closets and phone equipment
- Maintenance of on-site IT space and routinely monitor inventory stock
- Provide concise and detailed information on issues when escalating to other groups or Customer Experience leaders for assistance
- Be proactive in taking ownership of tasks and managing them through completion and knowing when to ask for help
- Other duties as assigned
- College degree or equivalent combination of education and experience
- 1 to 3 years of experience in field service support working with technology industry
- Prior experience with end user services, information technology or related field
- Strong knowledge of Windows Operating systems
- Strong Knowledge of Office products
- Knowledge of Remedy or ServiceNow ticket systems
- Established laptop hardware experience
- Understanding of mobile devices calendar and mail support for iOS and Android
- Basic analytical and problem-solving skills
- Experience working with printers, copiers, faxes, video conferencing, and other multimedia technology
- Flexibility to learn new technologies and quickly adapt
- Strong interpersonal skills to interact with clients and team members
- Strong organizational skills
- Strong communication skills
- Ability to work independently but also in a team environment
-
Support Technician
1 week ago
Dave & Busters Tulsa, United StatesDave & Busters - JobID: R [Field Technician / Maintenance Mechanic] As a Support Technician at Dave & Busters, you'll: Be responsible for the repair and maintenance of the building including games, simulators and technical equipment; Deliver an unparalleled Guest experience throu ...
-
Support Technician
2 weeks ago
Whirlpool Corporation Tulsa, United StatesWhirlpool is currently seeking qualified candidates for Industrial Maintenance Mechanic/Electrician positions to join our Tulsa, Oklahoma manufacturing location. This role is onsite · MUST SUBMIT RESUME WITH APPLICATION · Pay: $28.85 per hour · Position Requirements: · Mechanical ...
-
IT Support Technician
6 days ago
eXp World Holdings Tulsa, United States Full timeDescription · Position at eXp Realty We are one of the with 2,000+ team members utilizing our virtual office called eXp World. This role is work-from-anywhere in the The ideal candidate will need to be available between the hours of 6:00am to 9:00pm Central Time/7:00am to 10:00p ...
-
Desktop Support Technician
4 weeks ago
latitude Tulsa, United StatesNew Job Opportunity - Desktop Support Technician(Windows and Mac/Apple) · New and exciting job opportunity with a client based out of Bethesda, MD. Looking to hire an experienced Desktop Support Technician with a minimum of 2 years of related work experience. (Desktop Support). ...
-
Desktop Support Technician
4 weeks ago
Take2 Consulting, LLC Tulsa, United StatesAre you a recent grad looking for an IT job? This position will give you exposure to supporting a federal client and you will obtain a security clearance (VA Public Trust). · Location: 8921 S Mingo Rd Tulsa, OK 74133 · Work Hours: 8am-4:30pm w/ 30 min lunch break · Workdays: Mond ...
-
Desktop Support Technician
3 weeks ago
Take2 Consulting LLC Tulsa, United StatesAre you a recent grad looking for an IT job? This position will give you exposure to supporting a federal client and you will obtain a security clearance (VA Public Trust). · Location: 8921 S Mingo Rd Tulsa, OK 74133 · Work Hours: 8am-4:30pm w/ 30 min lunch break · Workdays: M ...
-
Hardware Support Technician
1 week ago
TEKsystems Tulsa, United States ContractTEKsystems is partnering with a company in Tulsa looking to hire a hardware support technician to join their team. This person will be assisting with troubleshooting physical hardware onsite. Hardware will include: Routers and Wireless Devices. Training will be included at the st ...
-
Operations Support Technician/Driver
1 week ago
Heritage Environmental Services Tulsa, United StatesProvide on-site operations of equipment, material handling, and transportation of hazardous and non-hazardous waste and materials in a safe and conscientious manner. Essential Functions and Responsibilities Ensures Health & Safety is the number one g Support Technician, Operation ...
-
IT Support Technician- Tulsa, OK
10 hours ago
Tenstreet Tulsa, United StatesTenstreet is a growing, fast-paced, Software as a Service (SaaS) business providing solutions for the transportation industry. Tenstreet is based in Tulsa, Oklahoma. Together we're disrupting the ways in which companies market to, recruit, onboard and manage drivers. · Skills, Ex ...
-
IT Support Technician- Tulsa, OK
2 weeks ago
Tenstreet Tulsa, United StatesTenstreet is a growing, fast-paced, Software as a Service (SaaS) business providing solutions for the transportation industry. Tenstreet is based in Tulsa, Oklahoma. Together we're disrupting the ways in which companies market to, recruit, onboard and manage drivers. · We're a te ...
-
Help Desk Support Technician
4 weeks ago
Tulsa Airports Improvement Trust Tulsa, United StatesTulsa Airports Improvement Trust (TAIT) proudly operates both Tulsa International Airport (TUL) and Tulsa Riverside Airport (RVS). We enjoy a smooth and collaborative work environment. Minimum starting pay for this non-exempt position is $18.86 and offers comprehensive benefits i ...
-
Help Desk Support Technician
3 weeks ago
Tulsa International Airport Tulsa, United StatesTulsa Airports Improvement Trust (TAIT) proudly operates both Tulsa International Airport (TUL) and Tulsa Riverside Airport (RVS). We enjoy a smooth and collaborative work environment. Minimum starting pay for this non-exempt position is $18.86 and offers comprehensive benefits i ...
-
Help Desk Support Technician
4 weeks ago
Tulsa Airports Improvement Trust Tulsa, United StatesTulsa Airports Improvement Trust (TAIT) proudly operates both Tulsa International Airport (TUL) and Tulsa Riverside Airport (RVS). We enjoy a smooth and collaborative work environment. Minimum starting pay for this non-exempt position is $18.86 and offers comprehensive benefits i ...
-
Operations Support Technician/Driver
3 weeks ago
Heritage Environmental Services, LLC Tulsa, United StatesPrimary Purpose · Provide on-site operations of equipment, material handling, and transportation of hazardous and non-hazardous waste and materials in a safe and conscientious manner. · Essential Functions and Responsibilities · * Ensures Health & Safety is the number one goal by ...
-
IT Support Technician- Tulsa, OK
20 hours ago
Tenstreet Tulsa, OK, United StatesTenstreet is a growing, fast-paced, Software as a Service (SaaS) business providing solutions for the transportation industry. Tenstreet is based in Tulsa, Oklahoma. Together we're disrupting the ways in which companies market to, recruit, onboard and manage drivers. · We're a te ...
-
Tool & Die Support Technician
1 week ago
Whirlpool Corporation Tulsa, United StatesCurrently, we are seeking qualified candidates for Tool and Die Maker positions to join our Tulsa, Oklahoma manufacturing location. The positions and shifts we have available are as follows: · Weekend shift - Friday through Sunday 5:00am to 5:30pm · 1st shift - Monday through T ...
-
Whirlpool Corporation Tulsa, United StatesAbout Whirlpool Corporation. Whirlpool is the industry leader in the manufacturing and marketing of home appliances. Whirlpool is a global company and markets Whirlpool, Maytag, Jenn-Air, Kitchen. Aid, Amana, Brastemp, Bauknecht, Consul and other maj Support Technician, Maintenan ...
-
Whirlpool Tulsa, United StatesRequisition ID: 62870 · ABOUT WHIRLPOOL CORPORATION · Whirlpool Corporation (NYSE: WHR) is committed to being the best global kitchen and laundry company, in constant pursuit of improving life at home. In an increasingly digital world, the company is driving purposeful innovation ...
-
Registered Nurse
1 week ago
Fresenius Medical Care Tulsa, United States Full timePOSITION FEATURES: · Paid one on one training and education provided · Empower, engage and train dialysis patients on peritoneal and home hemodialysis using state of the art training programs and equipment · Primarily works in the clinic setting and conducts initial home visit ...
-
IT Support Technician
6 days ago
Champagne Metals Glenpool, United StatesJob Description · Job DescriptionIT Support Technician · Job Description · Install, configure, test, maintain, monitor, and troubleshoot end user workstations, peripheral devices, and software applications · Utilize Nable for issue and request tracking, ensuring all user request ...
IT Support Technician - Tulsa, United States - Syntricate Technologies
Description
Job Title:
IT Support Technician
Location:
Tulsa, OK
Duration:
Contract - 3-4 months, potential to extend
Job Description:
Desktop Support, Technical Support
The goal of the Customer Experience Associate (CX Associate) is to ensure employees receive a high level of support in a timely fashion in a fast-paced environment.
Employees are fully billable and require near 100% laptop uptime. The CX Associate is the first on-site responder and starts our Customer's Experience journey. They will provide an enhanced level of hands on and remote support for a specific office or offices. Working in conjunction with our Customer Experience team to ensure 100% uptime and a positive customer experience.Responsibilities
Must Have Skills:
Thank you,
Pallavi Verma, Sr. Technical Recruiter
Syntricate Technologies Inc.
Phone#:
| Email to:
MBE & E-Verify Certified
IT Services & Solutions | IT, Non-IT & Medical Staffing services
Explore our more positions on Website
Connect with us on LinkedIn
This e-mail message may contain confidential or legally privileged information and is intended only for the use of the intended recipient(s).
Any unauthorized disclosure, dissemination, distribution, copying or the taking of any action in reliance on the information herein is prohibited.
Please notify the sender immediately by email if you have received this email by mistake and delete this e-mail from your system.
You have received this email as we have your email address in our member(s) or subscriber(s) list. If you do not want to receive any further emails or updates, please reply and request to unsubscribe.