- Engage and manage strong business relationships with all customers to ensure high level of service, response, and overall success of customer-driven business and technical strategies.
- Assist technical support representatives with the management of all aspects of IT design, implementation, administration, and support processes to ensure the availability, operability, and stability of all assets.
- Serve as lead liaison between business customers and technology development. Concentration to detail is optimal for customer satisfaction. Understand customer requirements and business objectives.
- Provide proactive onsite and virtual technical consulting support to one or more offices for our government customer.
- Provide strategic advice within the customers support guidelines in using technology to achieve goals.
- Assist with the management of IT initiatives and collaborate with office technical staff and liaisons.
- Serve as technology expert and consultant to develop and propose solutions that meet the technology and business requirements of new advisors with technical emphasis is on hardware capabilities, software requirements and systems integration.
- Assist and consult with the new technology implementation.
- Train support staff in new and existing IT solutions/systems when needed. Provide assistance with technical issues.
- Revise existing systems and suggest improvements when needed.
- Partner with other technology teams to analyze business needs, implement customer solutions and provide technical product support.
- Extensive experience as a technical consultant in an IT related filed.
- Advanced knowledge of hardware and software solution, network and server maintenance.
- Ability to conduct in-house training to increase end-user proficiency.
- Ability to keep up with IT trends and innovation.
- Excellent written and verbal communication, listening, and presentation skills.
- Ability to work effectively and add value as a team member.
- Strong problem-solving skills; ability to assess a problem and determine an effective course of action
- Minimum of 10+ years experience of IT Consulting experience.
- Minimum of 8-10 years experience in the technology field with deep hands-on experience.
- Minimum of 8-10 years experience of supporting technology infrastructure.
- Minimum of 5 years experience with VMware ESX Server or VMware products.
- Detailed knowledge of Microsoft (Windows Server 2012/ a plus), Microsoft Exchange, Office 365 and Active Directory)
- Experience in supporting and knowledge of Windows 10 and macOS.
- Setup, operation and troubleshooting of TCP/IP networking
- Thorough knowledge of desktop and business/technical support systems.
- Experience with VoIP and network security is a plus.
- 5+ years of experience with troubleshooting carrier and various connectivity issues for TDM, and IP networking fundamentals, including subnetting, router login procedures and assignment of routing protocols.
- CCNA
- MCSA
- MCSE
- VCP
- Windows Server 2016/2019 Certification
- ACSP (Apple Certification)
IT Consultant - Washington, United States - Seneca Resources
Description
Job Description
Job Description
Our Government customer requires a skilled technology consultant to work with and help them align their technologies with overall goals and better utilize existing technologies and processes. This role requires excellent analytical skills, extensive technical knowledge, and the ability to understand how technology supports business and organization goals. They must also have a solid understanding of the technology used and how to use it.
Responsibilities:
Required Skills:
Desired Skills:
EXPERIENCE LEVEL:
CLEARANCE:
U.S. Citizenship
Public Trust
Must pass background investigation
EDUCATION:
BSc/BA in computer science, IT or relevant field; MSc/MBA in business a plus
CERTIFICATION A minimum of 2 certifications required from list below :
Company Description
Seneca Resources is a client driven provider of strategic Information Technology consulting services and Workforce Solutions to government and industry. Seneca Resources is a leading IT services provider with offices in Virginia, Alabama, Georgia, Florida and Texas that service clients throughout the United States.
We are an Equal Opportunity Employer and value the benefits of diversity in our workplace.
Company Description
Seneca Resources is a client driven provider of strategic Information Technology consulting services and Workforce Solutions to government and industry. Seneca Resources is a leading IT services provider with offices in Virginia, Alabama, Georgia, Florida and Texas that service clients throughout the United States.
We are an Equal Opportunity Employer and value the benefits of diversity in our workplace.