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    Front Desk Agent ALL SHIFTS PART TIME - Mobile, United States - Blue Sky Hospitality Solutions

    Blue Sky Hospitality Solutions
    Blue Sky Hospitality Solutions Mobile, United States

    5 days ago

    Default job background
    Part time
    Description

    We are looking for a dynamic IHG Hotel Front Desk Agent / Auditor to serve as our guests' first point of contact and manage all aspects of their accommodation. Hotel Front Desk Agent / Auditor responsibilities include registering guests, managing reservations, and providing information about rooms, rates, and amenities. If you have a knack for customer service and have work experience in the hotel industry, we'd like to meet you. Ultimately, you will help create a pleasant and memorable stay for our guests.

    We are looking for a flexible person; There is no set schedule.

    We need a Front Desk Agent/Auditor who can work any shift asked of them, which includes:

    Sunday - Saturday

    • 7am-3pm
    • 3pm-11pm
    • 11pm - 7am (sometimes)

    Responsibilities

    • Perform all check-in and check-out tasks
    • Manage online and phone reservations
    • Inform customers about payment methods and verify their credit card data
    • Register guests collecting necessary information (like contact details and exact dates of their stay)
    • Welcome guests upon their arrival and assign rooms
    • Maintains customers' privacy
    • Provide information about our hotel, available rooms, rates, and amenities
    • Respond to clients' complaints in a timely and professional manner
    • Liaise with our housekeeping staff to ensure all rooms are clean, tidy, and fully-furnished to accommodate guests' needs
    • Knows daily activities and meetings taking place in the hotel. Upsell additional facilities and services, when appropriate
    • Maintain updated records of bookings and payments
    • Reports any unusual occurrences or requests to the Front Office Manager or General Manager
    • Manages and resolves all guest complaints in a professional and courteous manner
    • Performs other duties as assigned
    • Performs cleaning duties

    Skills

    • Work experience as a Hotel Front Desk Agent, Receptionist or similar role preferred
    • Experience with the hotel reservation software Opera
    • Experience with Gmail, Microsoft Office Suite (Word, Excel)
    • Ability to understand and adhere to proper credit card and cash handling policies and procedures. Able to properly secure guest information.
    • Proper telephone etiquette
    • Understanding of how travel planning websites operate, like Expedia, Priceline, Booking and
    • Engaging and Professional Customer Service Attitude
    • Excellent communication and organizational skills toward the public, hotel staff and management

    We are :

    • Detail-oriented -- quality and precision-focused
    • Innovative -- innovative and risk-taking
    • Aggressive -- competitive and growth-oriented
    • Outcome-oriented -- results-focused with strong performance culture
    • Stable -- traditional, stable, strong processes
    • People-oriented -- supportive and fairness-focused
    • Team-oriented -- cooperative and collaborative

    Job Type: Part-time

    Pay: From $12.00 per hour

    Expected hours: 24 – 32 per week

    Schedule:

    • 8 hour shift
    • Day shift
    • Evening shift
    • Holidays
    • Night shift
    • Overnight shift
    • Weekends as needed

    Work setting:

    • In-person

    Experience:

    • Hotel experience: 1 year (Preferred)

    Ability to Commute:

    • Mobile, AL Required)

    Ability to Relocate:

    • Mobile, AL 36619: Relocate before starting work (Required)

    Work Location: In person

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