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    • Patient Intake Services Specialist - Woodbury - Twin Cities Orthopedics

    Twin Cities Orthopedics
    Twin Cities Orthopedics Woodbury

    1 month ago

    Default job background
    Description

    The Patient Intake Services Specialist is responsible for the registration and scheduling of patients in a call center environment while maintaining excellent customer service.

    Key Responsibilities:

    • Accurately and efficiently schedule new and existing patients in the current practice management system.
    • Answer a high volume of inbound calls in a timely, pleasant and professional manner.
    • Communicate all pertinent patient information regarding their call to include: appointment information, directions, check-in times, referral information, and copayments.
    • Verify and document insurance information as defined by current business practices.
    • Maintain and update assigned appointment reports, new patient reports or other assigned scheduling modules.
    • Maintain a working knowledge of health care plan requirements and health plan networks.
    • Perform any other duties as assigned.

    Requirements:

    • High School diploma/GED or equivalent
    • Customer service experience
    • Previous experience in a healthcare facility in relation to pre-registration or appointment scheduling preferred
    • Previous experience in a call-center environment preferred

    Benefits:

    • We offer competitive compensation based on education, skills, and experience.
    • We provide a comprehensive benefits package including Medical, Dental & Vision Plan, Maternity Bundle, 401K with Profit Sharing, Tuition Reimbursement, Gym & Car Rental Discounts.

    Work Environment:

    • Office setting

    Core Values:

    • Infinite Health Collaborative (i-Health) is committed to delivering an exceptional experience to our patients.
    • We value integrity, service, quality, innovation, and teamwork.

    Equal Opportunity Employer:

    • i-Health is an Equal Opportunity/Affirmative Action Employer and will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990 and the ADA Amendments Act of 2008.
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