Implementation Services Engineer - San Francisco, CA, United States - Span

Description

SPAN develops products that accelerate the rapid adoption of renewable energy in the home.

The flagship SPAN Smart Panel is the first true evolution for the traditional home electric panel, harnessing enhanced technology for metering, monitoring, and control.

An expanded product suite of intelligent, integrated solutions radically lowers the cost and complexity of energy upgrades–including solar, batteries and EVs–empowering homeowners to be active, resilient and informed players in the energy market.

SPAN is growing fast and we're looking for a Service Engineer to support our technically-minded installers and non-technical homeowners.

This role involves driving the resolution of technically challenging and diverse issues in the field; as such it requires a generalist's mindset and an eagerness to learn and develop broad expertise of SPAN's products, across hardware and software.

A SPAN Service Engineer is patient, empathetic, and eager to drive process and product improvements to ensure an excellent customer experience.

Support installers and homeowners via phone and email.
Define and document service procedures to enable 3rd party installers and electricians service SPAN products in the field.
Work with manufacturing & engineering teams to perform root cause analysis (RCA).

Serve as the customer advocate for product improvements and feedback to the engineering team, and help define requirements for future products & design iterations.

Use data analysis to identify opportunities for product & process improvements.
Be involved with lab and field product testing to replicate issues and investigate product improvements.
We are seeking a Service Engineer who has:
Empathy for customer problems and drive to continually improve their experience with the SPAN brand and our products.
Bachelor's Degree in Engineering or equivalent experience.

Understanding of solar, residential energy storage, embedded electronics, power electronics, AC and DC power, and/or electric vehicle service equipment (EVSE).

Zendesk, Jira).
Experience working on hardware root cause analysis.
Experience with databases and creating software tools for automated analysis (SQL, python).
Technical troubleshooting experience (e.g. reading software logs).
SPAN embraces diversity and equal opportunity in a serious way. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills.

Headquartered in San Francisco's vibrant SoMa neighborhood, we are an eclectic group of creative thinkers who value open communication, teamwork, and a 'make it happen' approach to addressing complex challenges.

Our CEO, Arch Rao—former head of the Tesla Powerwall team—fosters an energetic and collaborative environment, with a strong emphasis on maintaining work-life-balance across the organization.

We're hiring talented individuals who are driven by success and are passionate about shaping the future of renewable energy.

Competitive compensation + equity grants at a well-funded, venture-backed company
Comprehensive benefits (including medical; dental, vision, life and disability insurance)
Comfortable, sunny office space located near BART and Caltrain public transit
Flexible hours and unlimited PTO

At SPAN, we believe that powering your home with clean energy should be a simple and delightful experience that is at its essence human-centered and technology-forward.

Making home energy more accessible, intuitive, and convenient.
Building resilient homes with reliable power.
A more flexible & distributed grid.
Submit an application today and we'll be in touch with next steps
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