Dispatch Specialist - Omaha, United States - Helgetinc
Found in: Lensa US 4 C2 - 1 week ago
Description
As aDispatch Specialist
you will answer requests (calls and/or emails) for medical equipment and enter them into the systems.
RESPONSIBILITIES:
Provide exceptional customer service to customers, patients, drivers, and operations associates
Take orders/requests and dispatch the appropriate resources following policies and procedures
Enter patient/customer information into software systems and maintain accurate records
Ensure information entered from hospice groups is complete and accurate; obtain any missing data
Update operations dispatch board
Set up ETA's on deliveries and pickups and ensure scheduled deliveries are handled in a coordinated and timely manner.
Upsell extra equipment to create efficiencies
Assist with inventory and share knowledge of stock and equipment transfers
Recommend changes to improve service, better clarify policies or procedures and any other matters that may occur as appropriate.
Miscellaneous office projects and other duties as assigned
REQUIREMENTS:
Associates degree or equivalent experience
Excellent verbal, written, and interpersonal communications skills required
Working knowledge of MS Office Suite (e.g. Word, Excel, Outlook)
Attention to detail and accuracy
Strong analytical and problem-solving skills
Ability to work independently and within a team
The ability to multi-task and prioritize
WHY HELGET?
Helget Home Care and Capital Medical are Nebraska based Durable Medical Equipment companies with over 50 years of experience serving Nebraska, Western Iowa, Kansas, and Missouri.
We are committed to providing the highest level of care to our surrounding communities and are a preferred provider for over 300 health insurance carriers.
Our mission is to be the first choice for quality medical products and services. We offer competitive compensation, health/dental/vision insurance, 401K with employer match, paid holidays, PTO, and more.WHAT DO WE VALUE?
Commitment & Dedication, Honesty & Integrity, Team & Service to Others, Life Balance, Continuous Improvement
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