- Manage the day-to-day activities of the Product Communication Specialist team.
- Process customer withdrawals accurately and in a timely manner.
- Audit customer refund calculations conducted by Product Communication Specialists.
- Ensure all KPI goals for the team are being met and take corrective action when necessary.
- Detect and report technical problems to the IT department.
- Send compliance-related messages to customers.
- Verify customer IDs and handle sensitive information with care.
- At least 5 years of experience in trading stocks, futures, or a related field.
- Bachelor's Degree in Finance or a related field (preferred).
- Extensive knowledge of financial markets.
- Exceptional written and verbal communication skills in English and Portuguese.
- Fluency in additional languages (advantageous).
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Shift Operations Manager - Miami - Quantfury

Description
Job Description
We are seeking a seasoned Shift Operations Manager to oversee our Product Communication Specialists and ensure the smooth operation of our platform.
The ideal candidate will have at least five (5) years of experience in trading stocks, futures, or a related field, with a preference for individuals with prior management experience.
You will be responsible for managing the day-to-day activities of the Product Communication Specialist team, ensuring effective handling of user feedback, inquiries, and complaints.
Your key responsibilities will include overseeing the processing of customer withdrawals, auditing refund calculations, ensuring compliance with all regulatory requirements, and managing the closure of customer accounts.
In addition, you will provide leadership and support to the team, fostering a high-performance culture and driving continuous improvement.
The successful candidate will have extensive knowledge of financial markets, including cryptocurrencies, commodities, equities, foreign exchange, and futures.
A Bachelor's Degree in Finance or a related field is strongly preferred. You must also have exceptional written and verbal communication skills in both English and Portuguese; fluency in additional languages is a strong advantage.
We offer competitive salaries, flexible work arrangements, comprehensive health benefits, and bonus and incentive programs to reward high performance.
Key Responsibilities:
Requirements:
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Operations Manager
FPC of Savannah- Miami
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Operation Manager
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