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    • Concierge Intake Specialist - Oklahoma City - Alexandra Lozano Immigration Law PLLC

    Alexandra Lozano Immigration Law PLLC
    Alexandra Lozano Immigration Law PLLC Oklahoma City

    2 weeks ago

    Default job background
    Description

    Overview

    Are you looking for a role where you can make a meaningful impact every day? At Alexandra Lozano Immigration Law, we are dedicated to changing the lives of the Latino immigrant community through zealous advocacy and aggressive legal strategies.

    As the Concierge Intake Specialist plays a vital role in the onboarding process of potential clients. They meet with individuals, confirm client information, communicate case eligibility options, and provide information regarding relief options. This professional position ensures a smooth and efficient client onboarding experience.

    In addition to client-facing duties, you will manage day-to-day office operations, including maintaining an organized and welcoming environment. Your role is essential in ensuring seamless and efficient client experiences while supporting overall office operations.

    Responsibilities

    Meet with potential clients to effectively communicate the firm's unique value proposition, services, and benefits.

    Build and maintain strong relationships with potential clients by providing exceptional customer service, demonstrating empathy, and addressing their concerns and questions.

    Review information provided by potential clients, sign up new clients, and address any concerns while highlighting the benefits of working with the firm.

    Collaborate closely with our team of attorneys, paralegals, and legal assistants to ensure a smooth transition of newly onboarded clients to begin their case process.

    Provide accurate and comprehensive information about clients and their cases to facilitate efficient case management.

    Maintain detailed records of client interactions, consultations, and activities in the firm's customer relationship management system.

    Provide regular updates to management on performance and ensure the proper use of systems to guarantee accurate reporting.

    Greet clients, answer calls, and perform other front desk duties as required.

    Support clients by collecting and processing documents or other direct client needs to serve as a liaison between clients and the legal team.

    Oversee office tasks to maintain smooth daily operations.

    Perform additional tasks or responsibilities as directed by management.

    Qualifications

    All candidates must have a Bachelor's Degree.

    Must be fully bilingual in Spanish and English.

    Must possess at least 2 years of professional experience, preferably working in an immigration law firm.

    Strong persuasive communication skills and a passion for working directly with current and potential clients.

    Knowledge of immigration laws, regulations, and processes.

    Excellent interpersonal and relationship-building skills to establish trust and credibility.

    Ability to work independently and be a self-starter.

    Outstanding communication skills, both verbal and written, to effectively convey complex information.

    Results-oriented mindset with a drive to meet or exceed targets and business objectives.

    Familiarity with CRM systems and activity tracking tools.

    Experience in client-facing roles, preferably in a legal or immigration setting.

    Strong organizational skills with the ability to multitask in a fast-paced environment.

    Exceptional written and verbal communication skills.

    Ability to work independently while being a team player.

    About Us:

    Alexandra Lozano Immigration Law is headquartered in Seattle, WA, with offices throughout the United States. Our team of passionate and highly trained individuals is doing life-changing work for immigrants in the United States. We are a client-focused, results-oriented firm specializing in humanitarian immigration.

    We are one of the fastest-growing companies in America (#247 on Inc.5000), and our approach to cases has a proven success rate of over 90%. Our compensation and benefits are highly competitive, and we are always looking for people with a combination of grit and kindness, intelligence and empathy, and a desire to help improve people's lives - if this sounds like you, please apply here.

    U.S. Benefits include:

    • Medical (100% Employer Paid, for employees and their qualified dependents)
    • Dental
    • Vision
    • Long Term Disability
    • PTO & Sick Leave
    • Fitness Membership
    • Life Insurance
    • Employee Appreciation events
    • 401(k) with 6% employer match
    • Employee Assistance Program
    • and others not mentioned

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