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Director of Entertainment Operations - Oklahoma City, United States - Level 99
Description
WHO WE ARE
Level99 is a first-of-its-kind entertainment experience, which opened its proof-of-concept venue in Natick MA in June 2021.
A massive World of Challenges, over 48,000 square feet in size, Level99 offers a physical open-world game environment where groups of 2-6 guests choose from over 40 rooms, each containing a unique physical or mental team challenge.
Coupled with craft drinks and food in the Night Shift Beer Hall and an authentic brewery dining experience in the Night Shift Tap Room & Kitchen, Level99 is an exciting new entertainment experience designed for young adults.
More information is available at.
A young, entrepreneurial company, Level99 has immediate plans to expand nationwide.
We are venture backed with 8-figure financing and have an amazing team that has worked on such successful entertainment projects as 5 Wits, Boda Borg, Escape Rooms, Blue Man Group, and Walt Disney Imagineering.
This position is an opportunity for an experienced and motivated individual to dive into a fast-paced, dynamic environment and experience a true growth company, where you can apply your skills in a fun and exciting setting that brings joy and entertainment to hundreds of thousands of people.
JOB DESCRIPTION
The Director OF Entertainment Operations is responsible for all facets of entertainment operations, dedicated to delivering our elevated product offering in a positive, authentic, and inspiring environment for both guests and team members.
The role is hands-on, in the trenches, working side by side with the full-time venue-level Entertainment management teams (unit Director of Operations, Entertainment GM, venue maintenance etc.), as well as alongside the Entertainment Development team, to drive overall venue quality, standards and performance.
The Director of Entertainment Operations is passionate about getting the details right, continually improving, meeting guest needs before being asked, and advancing the Level99 brand.
A successful candidate will be a strong identifier and developer of quality people, a relatable coach, and a disciplined performance manager.
This person will display honesty and personal integrity that is above reproach, choosing humility over the need to "be right," and in all things acts as though they are the Owner and Operator of each venue.
RESPONSIBILITIES
Demonstrates
complete ownership of the Entertainment Operations side of the business,
including total responsibility for the arena, its supporting spaces,
across multiple new and existing venues, and the associated Entertainment
P&L of each
Bears ultimate
responsibility to the CEO and Board of Directors for the strategy, execution,
and continuous refinement of the entertainment service model
Participates (and
often leads) conversations at the 30,000 foot strategy level, helping to further define the essence of the
Level99 concept, refining corporate master planning, developing materials for
presenting and aligning team members up and down the organization from the
Board of Directors to the line-level venue teams
Works with the development team to
convey operational learnings into future venue designs intended to create
unique and welcoming entertainment spaces whilst optimizing the layout,
furniture, and fixtures and collaborating enthusiastically with the food and
beverage side of the business
Works hand-in-hand with the venue
Director of Operations and food & beverage team to create a consistent overall service and product offering, making profit maximizing decisions
for Level99 as a whole (and not the Entertainment component in isolation)
Leads team members
in effective and efficient execution
Prioritizes guest experience, allocating
resources and bringing wise and timely decision making to bear to put our
guests first, "meeting them where they are," always seeking to create connection and increase
guest frequency
Models authentic,
warm, empathetic and approachable interpersonal interactions and instills best-in-class service in the team
Working alongside
unit Director of Operations, ensures the venue is optimally staffed with individuals that embody Level99's cultural
values by setting the standards, processes, and procedures that allow for
continuously and actively recruiting, hiring, and training new talent
Demonstrates wise
and perceptive people performance
management skills with high emotional intelligence and the ability to
identify talent and develop managers to rise to their full potential, giving
timely, honest, ongoing coaching and feedback through one on ones and
performance appraisals
Displays skill in
leading and navigating hard
conversations and shows skill, grace, maturity, and decisiveness in
terminating team members who demonstrate inability to adhere to company
policy or perform job duties
Continuously upholds
Level99's brand and visual standards
across all parts of the business, including product, experience, graphic
design, and display standards, as well as environmental cleanliness and
organization
Ensures guest safety
within the venue, continuously monitoring and addressing any foreseeable
risks to guest's health and welfare, in particular ensuring adherence to all
processes and
standards and driving immediate resolution to any deviation from standard
Ensures continuous compliance with all relevant
federal/state laws, insurance requirements, Landlord regulations, and company
policies
Leads all Entertainment standard
operating procedure (SOP) setting and change
management activities, ensuring effective and accurate communication of
new product, service and operational information and skillfully guiding the
team to optimal performance
Selects, develops, teaches, and
continuously evolves the software and
systems required to support a world-class entertainment operation
Brings to bear administrative tools for scheduling, purchasing, menu
development, cost analysis, etc
Ensures labor and controllable costs stay consistently within
guidelines set by the company
Takes initiative, seeing what needs to be done and assembling the
resources to accomplish self-determined goals, in continual pursuit of
improvement of our guest experience and venue performance
Other duties, as assigned
MUST-HAVE SKILLS
Ability to work a flexible schedule based on business needs which may include days, nights, and weekends as well as emergency responsiveness to pressing issues as required
Ability to travel for the design, construction, hiring, training, and ongoing management processes at new venues
Able to work ten hour-plus shifts, plus ability to stand, sit, squat or walk for extended periods of time, walk up and down stairs/ladders
Able to grasp, reach overhead, push, lift and carry up to 50 pounds
Four Year Bachelor's degree in a related discipline
Minimum seven (7) years of practical working experience in high quality entertainment operations
Ability to read, comprehend, and articulately edit contracts, manuals, instructions, and drawings across disciplines
Ability to create and refine recommendations by using hard data from many sources
Ability to create executive-level presentation materials to succinctly and accurately convey a recommendation / approach
Ability to self-manage time and resources in a low-oversight environment
Excellent verbal and written communication skills
Highly organized with strong attention to detail
High integrity and professionalism
Ability to work well under pressure in a fast paced, ever-changing work environment
Strong computer skills with advanced knowledge of Microsoft Office (PPT, Excel), as well as a working knowledge of all Google Suite Products, including Docs and Sheets
A positive, joyful, upbeat and energetic attitude – leading by example
While we don't expect a candidate to have deep experience in all of the above, we're looking for someone with the passion and capability to learn quickly in the areas that are new
YOU MIGHT BE A FIT ON THE LEVEL99 TEAM IF YOU...
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