Head of Solutions Engineering - Concord, United States - Mainline Information Systems

Description

Job Description

Job Summary ***This is a remote/home office position with occasional travel required***

We are looking to hire a Head of Solutions Engineering of Enterprise Storage that will be responsible for developing organizational and go-to-market plans to grow revenue and profitability of our storage and data lifecycle management solutions. Success in this role means achieving financial targets, growing services gross profit, and ensuring successful outcomes of services engagements provided to our clients. This is a role for an experienced technical leader with strong business acumen, experience in technical sales, and a proven track record of managing technical teams to successfully design and deploy storage solutions into modern hybrid IT enterprises.

As the Head of Solutions Engineering of Storage you will work the Practice and Sales leadership to identify solutions that help clients manage the storage and lifecycle management of data (unstructured and structured) in the modern hybrid enterprise. Your knowledge of the industry, familiarity with leading storage technologies, and ability to partner with other solution providers will be essential in building successful go-to-market plans to achieve revenue and profitability goals. You will lead a team of technical pre-sales and post-sales experts to operationalize these plans and drive sales, and ensure we successfully design, implement, and maintain solutions for our customers.

Who is Mainline

For over 30 years Mainline has been assisting clients of all sizes, including Fortune 100 clients, select and successfully deploy IT solutions that power the enterprise. From deploying and securing hybrid cloud solutions, to advanced data protection techniques, to modernizing legacy environments, we act as independent advisors to tackle our client's difficult technology problems and realize the value of their IT investments. We are looking for energetic and experienced professional and managed services leaders to contribute to our company's growth. Mainline is a great opportunity for those looking to grow their career with a company that understands and encourages harmony between family, work, and community.

What you'll be doing

You will be part of the leadership team of the Modern Data Center Practice and instrumental in developing growth and organizational plans that align to Mainline's broader go-to-market initiatives. Cross-functional collaboration with other Mainline teams (ie: Practices, Enterprise Architects, Account Executives, Marketing, etc.) will be essential for success in this role. You will also maintain close relationships with Mainline's primary storage and data protection partners to understand product roadmaps, services offerings and major investments.

You should bring innovation, energy, and business acumen to this leadership position. A bias for action, a passion for engaging clients, strong communication and presentation skills, deep understanding of enterprise storage solutions (including IBM, Dell, Pure Storage, NetApp, HPE and VAST Data), and high service delivery standards are all part of our culture and essential for the role. This role is about growing and changing - not operating a steady state unit. The right individual will enjoy the energy and challenges of a high growth environment and be able to maintain a positive team culture through a period of change and growth.

What you bring to the role

• Familiarity with how modern enterprises create, store, secure and backup their data on prem and in the cloud, along with the major storage access methods including block, file and object.
• Experience with leading a portfolio of enterprise storage solutions including IBM, Dell, VAST Data, Pure Storage, NetApp and HPE.
• Experience in the enterprise data protection market with technologies such as Veeam, Commvault, Veritas and Rubrik, among others.
• Experience supporting account executives in driving a solution sale including presentations, design of solutions, developing compelling proposals, scoping the essential services to achieve the solution, and ensuring the right presales resource(s) are engaged on an opportunity.
• Able to manage and motivate a technical team, measure productivity, juggle competing priorities, load balance the team members to ensure the right presales engineers can work the right sales opportunities, and drive to meet or exceed business targets
• Some familiarity with hybrid cloud operating models and public cloud storage (AWS EBS, AWS S3, Azure Blob, etc) would be ideal.
• Maintain general knowledge of industry growth areas where enterprise storage plays a key role, including areas like Artificial Intelligence, Ransomware Protection, Data Security and Software Defined Solutions (examples include PortWorx or Hammerspace).
• General knowledge of consumption models and "as a service" offerings from the major enterprise storage and data protection vendors.
• Able to network and recruit experienced team members and high potential contributors
• Some understanding of service methodologies, services estimation, and managing service delivery issues
• Continuously assess and refine skills and capacity of pre-sales and post-sales staff to ensure we have the right skills and capacity to support field sales and to achieve business goals.
• Able to identify potential subcontractors, negotiate agreements, and manage relationships with key contractors that enable or support managed operations while managing costs.

Benefits for you

• Competitive Pay - We offer competitive pay (salary plus performance-based bonus) based on the work you do here as well as a 401K with a matching component.
• Health + Wellness - Medical, Dental, Vision, and Insurance for you and your family including a telemedicine option.
• Vacation and Holidays - Vacation time based on years of services plus a Holiday schedule that gives you several four day weekends each year to celebrate and enjoy time with family and friends.
• Professional Development - We provide tuition reimbursement for eligible programs after 6 months of service.
• Give Back - We believe in giving back to the community. We offer paid volunteer time off so you can give back in your own way.
• Flexible Work Environment - Ability to manage your calendar with flexible locations and schedules. We conduct our business during Central or Eastern time zones. You can work from anywhere so long as you have the right office setup and a high-speed connection and perform the role consistent with the above time zones.

Basic Qualifications

• A BA/BS degree or equivalent experience is required
• Experience with enterprise storage solutions such as IBM, Dell, VAST Data, Pure Storage, NetApp and HPE
• Experience supporting technical sales efforts, developing compelling proposals, scoping and bidding professional services engagements.
• At least 5 years experience managing a technical team of 10+ people
• Experience building, organizing, and motivating technical teams to achieve business objectives
• Strong understanding of data migration tools and methods for primary storage
• Some experience managing an organization through growth or change is preferred
• Ability to travel for work occasionally, always with a specific purpose and agenda

How we work

Most everyone in Mainline works remotely. In this role you will work remotely as part of a dynamic and experienced leadership team. We will provide you with the digital tools to be together with your team members and to collaborate successfully even when we are apart. We also encourage in person "meet-ups" throughout the year so small groups of our team members can collaborate, connect, celebrate, and share knowledge. We like to recognize and celebrate our team members' achievements - whether that's delivering an outstanding client experience, helping the team out of a jam after hours, covering for a peer when a family situation has pulled them away, or celebrating a major career achievement or milestone.

Environmental Factors and Physical Requirements

• Physical environmental factors of this position include those found in typical business office environment or home office environment.
• Requires use of general office equipment and personal computer equipment.
• May be required to work irregular schedules including but not limited to as applicable: Nights, weekends, holidays, and/or on-call.
• Ability to travel. Various means of travel may be required, including auto and air travel. This position requires travel: Occasionally

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