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Rocklin

    Shift Lead - Rocklin, United States - Taco Bell

    Taco Bell
    Taco Bell Rocklin, United States

    1 week ago

    Taco Bell background
    Description
    Role: Support the RGM by running great shifts in a self-sufficient manner. Take ownership and responsibility to solve problems; seek help from others when appropriate; and be willing to provide help and guidance to others. Responsibilities and Accountabilities: Ensuring Consistent Customer Satisfaction
    • Execute the MIC (Manager-In-Charge) Success Routine and ensure responsibilities under People, Customers and Service are completed.
    • Ensure that all Team Members complete their Shift Excellence tasks for their assigned position(s).
    • Ensure that all employees present a neat clean appearance and wear company uniform.
    • Personally demonstrate the Customer needs are the highest priority.
    • Ensure food safety, quality and accuracy of orders.
    • Resolve customer complaints quickly while maintaining positive customer relations.
    • Greets customers with a smile, is polite and pleasant when speaking with customers.
    • Works with urgency.
    • Works with management and fellow employees.
    • Cooperation with peers - work with fellow employees as part of a team, helps others when they need a hand.
    • Demonstrates a positive and enthusiastic attitude with co-workers.
    • Maintains professional demeanor and work environment.
    Attendance
    • Understands posted work schedule and reports to work as scheduled, on time, in uniform and ready to begin tasks. Provides appropriate notice when unable to be at work.
    • Understands and uses approved time keeping system, including accurately recording all hours worked.
    Initiative and Energy
    • Takes action without being told, goes beyond what is simply required and maintains a high activity level.
    Developing People
    • Provide regular feedback to the RGM on the performance of Team Members.
    • Provide ongoing constructive and complimentary feedback to Team Members.
    • Actively participates in the training of Team Members.
    • Handle conflicts constructively and works with RGM to achieve resolution.
    Act Like an Owner
    • Assist Profit and Loss management by following cash control/security procedures, maintaining inventory and managing labor.
    • Oversee proper product preparation, rotation, portioning, cooking and holding times.
    • Assist RGM with facility maintenance and ensure health and safety standards are followed at all times.
    • Perform other duties as required by manager.
    Job Requirements and Essential Functions:
    • Strong preference for internal promote form Hourly Champion position.
    • Must be at least 18 years old.
    • Must pass reference check.
    • Must have reliable transportation.
    • Able to do basic business math.
    • Able to stock shelves and coolers.
    • Able to oversee and manage subordinate employees and provide direction.
    • Able to sweep and mop floors, dust shelves and lift and carry out trash containers and place in an outside bin.
    • Able to clean the parking lot and grounds surrounding the restaurant.
    • Able to tolerate standing, walking, lifting up to 50 lbs. and stooping during 90% of shift time.
    This list of job duties and responsibilities is not all inclusive. Employees typically average 30+ hours a week, but hours may vary depending on the operational needs of the business. The company and/or restaurant management may change or add to these job duties and responsibilities at any time with or without prior notice.
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