Managing Director, Account Management - Hopkins, United States - Element Fleet Management

Description

Get started on an exciting career at ElementElement employees make a difference in the lives of others every day.

We are re-defining the fleet management industry to be people first, then business - delivering on our promise of a superior client experience.

This takes hard work and innovation, and we need more like-minded people on our team.

Managing Director, Account ManagementWhat We NeedAs an MD, Account Management with Element, you will lead the Strategic Account Management initiatives focusing on 1) Client retention, relationship elevation, re-sell activities and increase overall client loyalty, 2) Grow the portfolio with a combination of VUM addition, increased service penetration and value-based pricing, and 3) Partner closely with stakeholders across the enterprise to elevate the overall client experience (NPS>50) and enable the streamlining of end-end process for operational excellence.

The MD will lead a team of Account Managers (executing with Commercial Operating Discipline), engage with client executives as a trusted advisor and with internal stakeholders with an enterprise mindset.

Incumbent must have a deep understanding of the business operating process, the offer of products and services and demonstrated leadership in elevating client relationships for mutual benefit and/or successfully led sales or account management teams.

Responsible for the operational rhythm of the region and development of skills in their account management team, identifying candidates for growth positions within their team, increasing productivity in those responsible for the development and growth of the portfolio through existing clients.

This position will manage 7-10 account management roles.

Develop and execute the operating plan for the portfolio, with objectives and scope stated above while ensuring a superior, consistent client experience.

Influence key stakeholders within Element:
Partner with key stakeholders to deliver strategic value to clients.

This position must have a deep understanding of all internal systems and processes to facilitate solution of escalated issues and problems.

Must be effective in solving problems at all levels within the organization.
Experience & RequirementsAt least 8 years of relevant experience and preferably have led teams in the past.
Undergraduate degree required and master's degree or similar preferred.

Experience within the financing / leasing industry, vehicle management or an asset related industryAvailability to travel greater than 25-50% of the time.

Ability to create a diverse, equitable and inclusive environment within and outside Element.

Track record of exceeding objectives in growth, client retention and delivering superior client experiencesFinancial knowledge that includes lease, rates, terms, financial statementsWork with a high level of urgency, teamwork, team developmentStrong communication skills (oral and written), influencing and relationship building skills.

World class negotiation skills with a proven track record of success.
What's in it for You

• A culture of innovation, empowerment, decision-making, and accountability
• Comprehensive health and welfare benefits that serve the needs of you and your family and foster a culture of wellness
• Additional benefits and amenities, including paid time-off programs (vacation, sick leave, and holidays)
• Hybrid work environment for most positionsApplicants will be required to undergo a background check only if and after a conditional offer of employment has been extended.

Element Fleet Management and its wholly owned subsidiaries are an equal opportunity employer committed to diversity and inclusion.

We are pleased to consider all qualified applicants for employment without regard to race, color, religion, gender identity, age, sex, sexual orientation, disability, national origin, Aboriginal/Native American status, protected veterans' status or any other legally-protected factors.

Disability-related accommodations during the application and interview process are available upon request. Should you require an accommodation with our hiring process please send an email to or call