Salesforce Business Systems Analyst - Sunnyvale, United States - C&L Group

    C&L Group
    C&L Group Sunnyvale, United States

    2 weeks ago

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    Description
    Salesforce Business Systems Analyst (Service Cloud)
    Sunnyvale, CA - Fully Onsite
    1 year contract

    2 Rounds of zoom ( 2 panel)

    Must have:

    Salesforce Field Service and/or Service Cloud hands on Configuration experience,
    4-6 years minimum desirable.
    Experience with ServiceMax Asset 360 highly preferred.


    • Implement new and enhance existing functionality including articulating requirements and translating them to effective solutions on and related applications which support the following stakeholders: Field Service, Service Contracts, Technical Support and Customer Support.
    • Engage with the existing SFDC Center of Excellence to represent projects and enhancements affects the Service Organization.
    • Work with existing SFDC Architects to implement SFDC Service functionality.
    • Interface on a day to day basis with other analysts, business users, super users and IT team members to support business operations and drive change management
    • Perform configuration /system changes to meet business requirements as needed.
    • Ensure proper level of testing and documentation is completed for all work.
    • Lead cross-functional meetings as part of requirements gathering, driving projects or providing status updates on various projects