- One year minimum of customer service experience preferably within the hospitality industry.
- Excellent communication and presentation skills.
- Highly motivated and flexible, possessing the ability to take initiative.
- Ability to read and interpret documents in English such as safety rules, operating and maintenance instructions, and procedure manuals, newspapers, periodicals, journals, and manuals.
- Ability to write routine reports, correspondence, business letters, summaries, and reports in English using prescribed format, and conforming to all rules of punctuation, grammar, diction, and style. Ability to speak effectively in English before groups such as customers or employees.
- Sufficient computer skills that will allow them to be able to use, in a proficient manner, Company-issued software programs implemented at the hotel, including but not limited to the following: Email, ADP and job related software or equipment.
- Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
- Ability to troubleshoot and problem solve quickly.
- Adhere to the Steps of Service:
- Tables should be greeted within 90 seconds of being sat, if you cannot get to the table in this time frame let a manager know ASAP
- Opening spiel should include food & drink features, menu explanation/family style dining & suggestions
- Water should be poured within 2 minutes of the guest being sat
- The order should be taken in its entirety. App, salads, entrees
- Bread service before apps, but after order is taken
- All silverware and share plates need to be set after the order is taken, and before food arrives
- Apps should be fully cleared as well as bread service if they are done
- All silverware and share plates are set before entrees arrive (table is marked/mis en place)
- Everything needs to be cleared except cocktail glasses / water glasses before crumbing
- Crumb table (this happens between every course)
- Present dessert menus/ verbal features and ice cream flavors
- Set for dessert
- Everything needs to be cleared except cocktail glasses / water glasses before presenting the bill
- Pick up closed check before guests leave and give a final farewell
- Water and wine service needs to be maintained throughout the evening, even after the bill is paid.
- Water carafes should only be placed on the table for large parties and upon guest request.
- Bread service should be maintained as long as guest wish/when finished start clearing
- Prepare and serve meal accompaniments to guests.
- Perform side-work.
- Open bottled wine for guests.
- Bus and set tables, as needed.
- Perform set up and breakdown of various stations (i.e., deli, dessert, coffee, espresso)
- Assist with orders to go, as needed.
- Drink preparation that may include bar and barista service.
- Seat guests and help with answering phones as business demands.
- Perform other duties as assigned.
- Communicate with support crew and management.
- Actively participate in training and development programs and maximizing opportunities for self-development
- Deals with the public, customers, employees, community member and government officials with tact and courtesy, fostering positive relationships and maintaining an appropriate level of communication.
- Ensure full compliance to Company's operating controls, SOP's, policies, procedures, and service standards.
- Work with the Human Resource Director to establish and maintain a pro-active human resource function to ensure employee motivation, training and development, wage and benefits administration, and compliance with established labor regulations.
- Must be able to work effectively in a stressful environment, communicate well with others, effectively deal with guests, and accept constructive criticism from supervisors.
- Must be able to change activity frequently and cope with interruptions.
- Must be able to work when needed which may include nights, weekends, and holidays.
- Must be able to work early morning shifts.
- Seasonal employees are hired to work for a pre-determined period of less than 12 months. At the end of the temporary period, employment is terminated. If a seasonal employee wishes to be considered for employment following termination, they may reapply but, if hired, they are considered a new employee for all purposes.
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Description
Lone Mountain Ranch (LMR), situated on 148 acres in beautiful Big Sky, Montana, was first homesteaded in 1915 and has long been recognized as one of the premier guest ranch resorts in the country. The property consists of 30 rooms located within 24 unique cabins as well as the Horn & Cantle Restaurant and Saloon, the Ranch Hall, the Outpost, equestrian facilities, event venues and meeting spaces. A National Geographic Unique Lodge of the World, LMR is listed on the National Registry of the Historic Places, a member of the Dude Rancher's Association, and once voted the #1 Nordic Ski Resort in North America by Cross Country Skier Magazine, LMR offers authentic luxury accommodations, genuine Montana cuisine, exceptional service, and a stunning array of outdoor recreational pursuits. Combine these attributes with proximity to Yellowstone National Park, Big Sky Resort, as well as Bozeman Airport, and we believe the LMR guest experience is unlike any other in the American West.LMR Vision: Lone Mountain Ranch is a destination where guests disconnect from the world, while connecting with others through unforgettable adventures in a natural setting. Moments are crafted through discovery, exceptional people, fun activities, and a breathtaking environment.
Position Summary: The purpose of the position of AM Server is to serve food, beverages, and miscellaneous items to our guests during breakfast and lunch service, in a timely, hospitable, efficient, and accurate manner. All functions are carried out to maintain an environment of teamwork.
Position Qualifications: : To perform this job successfully, the AM Server must be able to perform each essential duty and responsibility in a safe and satisfactory manner, must be punctual and have a good attendance record and have reliable means of transportation to work. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; stoop, kneel, crouch, or crawl; and talk or hear. The employee must regularly lift and/or move up to 10 pounds and frequently lift and/or move up to 25 pounds. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
