- Performs complete and accurate patient registration including but not limited to: walk in, check-in, and/or scheduled.
- Demonstrates ability to successfully adapt and perform during times of high volumes and/or high patient acuity. Demonstrates skill to service both hospital and physician office patients, as assigned.
- Supports inbound and outbound calls to or from patients, guests, or appropriate parties to provide services. Effectively manages general patient complaints/concerns in a professional manner, escalating more complex issues to supervisor/manager as needed.
- Understands and supports Point of Service Collections. Performs all necessary functions needed to collect patient obligations.
- Refers patient to appropriate person for questions regarding; collections, insurance coverages, and financial assistance.
- Disseminates or discusses information with the patients regarding co-pays, out of pocket expenses, pre-appointment preparation, arrival times, etc.
- Verifies patient, guarantor, coverage and hospital account information. Performs required referral/authorization processes and enters orders for applicable tests.
- Understands insurance company coverage and referral/authorization requirements of payors. Performs electronic and manual verification of insurance coverage and understands how to read and accurately apply electronic insurance responses.
- Prepares and/or releases records or orders in the e-Health record. Scans all necessary documents into appropriate medical record. Understands the importance of patient's medical information that is documented on paper. Sends all pertinent information to document imaging or heath information management team with in the established time frames.
- Completes documentation for compliance and regulatory needs and/or release of orders. Retains knowledge and abides by all regulatory requirements pertaining to duties of position and overall operations (as applicable).
- Screens and accurately relays messages using protocols established for emergent, urgent and non-urgent calls.
- Demonstrates ability to register unscheduled patients requiring a full financial clearance.
- Completes assigned patient scheduling and registration work queues according to performance standards.
- Ability to resolve work queue issues and missing registration items via electronic medical record.
- For LGHP, this role may necessitate occasional regional travel.
- Travels regularly to various sites within the region to support operational needs as listed above.
- Assists at new practices and sites by mentoring and leading other team members during the initial onboarding period.
- Special projects as assigned.
- High School Diploma or equivalent (GED).
- One (1) year of clerical, customer service, or administrative support experience in a highly customer-oriented organization.
- One (1) year experience with basic keyboarding, personal computer use, and other office setting equipment.
- For Regional Positions only - Valid driver's license is required.
- One (1) year of registration experience, point of service collection, insurance validation, understanding of compliance /regulatory guidelines and order release process(es).
- One (1) year prior experience of Revenue Cycle in a Hospital/Medical Office Setting.
- Previous Epic or equivalent Electronic Medical Record experience.
- 100% Tuition Assistance at The Pennsylvania College of Health Sciences
- Paid Time Off and Paid Holidays
- Shift, Weekend and On-Call Differentials
- Health, Dental and Vision Coverage
- Short-Term and Long-Term Disability
- Retirement Savings Account with Company Matching
- Child Care Subsidies
- Onsite Gym and Fitness Classes
-
Procedure Scheduler Surgical Group
3 weeks ago
Penn Medicine Lancaster General Health Lancaster, United States Full timePOSITION SUMMARY: · The Procedure Scheduler schedules patients for surgery or specialty procedures, maintains an understanding of the procedures being performed, and schedules each procedure in accordance with the operating and/or managingphysicians schedule. HOURS: 40 hours/wee ...
-
Procedure Scheduler Surgical Group
3 weeks ago
Lancaster General Health Lancaster, United States**Summary** · ***:The Procedure Scheduler schedules patients for surgery or specialty procedures, maintains an understanding of the procedures being performed, and schedules each procedure in accordance with the operating and/or managing physician's schedule. · HOURS: 40 hours/we ...
-
RN Office Nurse Surgical Group
3 weeks ago
Lancaster General Health Lancaster, PA, United States Full timeSummary · LGHP Surgical Group is a large practice providing general, vascular, colorectal and breast surgery. Preferred qualifications BSN, inpatient or outpatient general and vascular surgery experience/knowledge a plus. Facilitates patient care in an office setting by performin ...
-
Surgical Technologist
2 weeks ago
Penn Medicine Lancaster General Health Lancaster, United States Full timePOSITION SUMMARY: · Assists in the delivery of patient care by handling instruments during operative procedures and by performing a variety of duties related to the preparation, processing and arrangement of surgical instruments and supplies under a Registered Nurse. Patient car ...
-
Surgical Technologist
1 week ago
Lancaster General Health Lancaster, United States*Please Note: this position in located in Lancaster, PA · Summary · FTE: 0.1 PRN · Hours: Mainly ; sometimes · Occasional call. Holiday and weekend rotation. · Job Description · Job Title: Surgical Technologist · Location: Suburban Outpatient Pavilion · Shift: 7:00 am - 3:30 pm ...
-
Surgical Technologist
2 weeks ago
Lancaster General Health Careers Lancaster, United States Permanent, Full time*Please Note: this position in located in Lancaster, PA · Summary · 0.8 FTE; primarily 8 hour shifts , , occasional 12hr shift when working the weekend. Every 3rd weekend working in a team of colleagues to cover in house and call needs. Required to work 1 winter and 1 summer holi ...
-
Surgical Technologist
2 weeks ago
Lancaster General Health Careers Lancaster, United States Permanent, Full time*Please Note: this position in located in Lancaster, PA · Summary · 1.0 FTE, combination of 8s, 10s, 12 hour shifts. Weekend/Holiday responsibility is every 3rd weekend call or worked hours, 1 winter & 1 summer holiday. Call required and divided among the ST team, weekday call is ...
-
Surgical Technologist
1 week ago
Lancaster General Health Careers Lancaster, PA, United States Full time*Please Note: this position in located in Lancaster, PA · Summary · Job Description Job Title: Surgical Technologist This position is located in Lancaster, PA. Sign On Bonus: $13,500 - External candidates only, with 2 year commitment 0.9 FTE, M-F 8/10 hr shifts - Weekly on-call ...
-
Surgical Technologist
1 week ago
Lancaster General Health Lancaster, United States*Please Note: this position in located in Lancaster, PA · Summary · Job Description · Job Title: Surgical Technologist · This position is located in Lancaster, PA. · Fulltime, Monday - Friday minute on-call requirement. On call 1-2 times per week. 2 out of 6 weekends, call only, ...
-
Surgical Technologist
2 weeks ago
Lancaster General Health Lancaster, United States Full time*Please Note: this position in located in Lancaster, PA · Summary · Job Description · Job Title: Surgical Technologist · This position is located in Lancaster PA · Sign on bonus: $13,500 - External Candidates only - with 2 year Commitment. · 0.9 FTE with rotating day, evening, a ...
-
CVOR Surgical Technologist
2 weeks ago
Lancaster General Health Careers Lancaster, United States Permanent, Full time*Please Note: this position in located in Lancaster, PA · Summary · Job Description · Job Title: Surgical Technologist - CVOR · This position is located in Lancaster, PA. · Full time, 1.0 FTE, Cardiac/Vascular team. · Work Monday - Friday. 2 out of 6 weekends of call Friday - Mo ...
-
CVOR Surgical Technologist
2 weeks ago
Penn Medicine Lancaster General Health Lancaster, United States Full timeCVOR Surgical Technologist · Summary · Job Description · Job Title: Surgical Technologist - CVOR · This position is located in Lancaster, PA. · Full time, 1.0 FTE, Cardiac/Vascular team. · Work Monday - Friday. 2 out of 6 weekends of call Friday - Monday morning. 1-2 shif ...
-
Outpatient Physiatrist
3 weeks ago
Penn Medicine Lancaster General Health Lancaster, United States Full timeOutpatient Physiatrist · Summary · Monday thru Friday 8am-5pm Job Description · Penn Medicine Lancaster General Health is seeking a full-time BC/BE General Physiatrist to join our Penn Medicine LGHP Physiatry practice to perform EMG/NCS and provide consults and follow up ...
-
Ardor Health Lancaster, United States TravelerEstimated payment breakdown$1,836 per week in taxable pay and non-taxable stipendsSpecialty: RN · Start Date: 6/3/2024 · Duration: 13 · 36 hours per week · Shift: 4x12 Nights · Employment Type: Traveler · Ardor Health Solutions is looking for a Medical Surgical-General - M/S to j ...
-
crna
3 weeks ago
Penn Medicine Lancaster General Health Lancaster, PA, United StatesSummary Job Description · New CRNA Compensation Plan including $50K Sign-On Bonus & Retention Incentive Bonuses. Great Work-Life Balance - No call requirement & minimal weekend shifts/year · The Anesthesia Department of Penn Medicine Lancaster General Health is seeking a full-ti ...
-
Speech Pathologist Outpatient
1 day ago
Kaiser Permanente Lancaster, United States Full timeJob Summary: · Provides direct patient care to members having communication and swallowing disorders by evaluating, diagnosing, developing and implementing therapy/treatment programs. · Essential Responsibilities: Upholds Kaiser Permanentes Policies and Procedures, Principles o ...
-
Licensed Physical Therapy Assistant
2 weeks ago
Kaiser Permanente Lancaster, United States: Job Summary: · Under the supervision of the registered physical therapist, administers therapeutic modalities with the use of specialized equipment; instructs the patient and supervises established therapeutic exercise, functional activities, and fits and instructs patients in ...
-
Surgical Technologist
1 week ago
Lancaster General Health Lancaster, United States*Please Note: this position in located in Lancaster, PA · SummaryFTE: 0.1 PRNHours: Mainly ; sometimes Occasional call. Holiday and weekend rotation. Job Description Job Title: Surgical TechnologistLocation: Suburban Outpatient PavilionShift: 7:00 am - 3:30 pmOn-Call: Occasional ...
-
Surgical Technologist
3 weeks ago
Lancaster General Health Lancaster, United States Full time*Please Note: this position in located in Lancaster, PA · Summary0.8 FTE; primarily 8 hour shifts , , occasional 12hr shift when working the weekend. Every 3rd weekend working in a team of colleagues to cover in house and call needs. Required to work 1 winter and 1 summer holiday ...
-
Surgical Technologist
3 weeks ago
Lancaster General Health Lancaster, United States Full time*Please Note: this position in located in Lancaster, PA · Summary1.0 FTE, combination of 8s, 10s, 12 hour shifts. Weekend/Holiday responsibility is every 3rd weekend call or worked hours, 1 winter & 1 summer holiday. Call required and divided among the ST team, weekday call is an ...
Customer Service Specialist- The Surgical Group - Lancaster, United States - Penn Medicine Lancaster General Health
Description
SummaryFull time position, Monday through Friday. No weekends, no Holidays, hours range from 8am -5pm depending on business needs. We are a large multi-specialty practice. Currently supporting 17 Surgeons and 9 APPs. This CSS may need to rotate on occasion to our satellite office - ESC location.
Job Description
HOURS: 40/hrs/wk- Monday through Friday 8:00am - 5:00pm. No weekends or holidays
POSITION SUMMARY: Provides complete and accurate patient scheduling, registration, insurance verification, ordering of tests and coordination of applicable screening, diagnostic, physician office and outpatient hospital services. Capable of coordinating and communicating effectively during increased volumes or with complex patients.
ESSENTIAL FUNCTIONS: Qualified individuals must have the ability (with or without reasonable accommodation) to perform the following duties:
MINIMUM REQUIRED QUALIFICATIONS:
PENN MEDICINE LANCASTER GENERAL HEALTH offers the following benefits to employees:
PENN MEDICINE LANCASTER GENERAL HEALTHis an Equal Opportunity Employer, committed to hiring a diverse workforce. All openings will be filled based on qualifications without regard to race, color, sex, sexual orientation, gender identity, national origin, marital status, veteran status, disability, age, religion or any other classification protected by law.
Search Firm Representatives please read carefully: PENN MEDICINE LANCASTER GENERAL HEALTHis not seeking assistance or accepting unsolicited resumes from search firms for this employment opportunity. Regardless of past practice, all resumes submitted by search firms to any employee at PENN MEDICINE LANCASTER GENERAL HEALTHvia-email, the Internet or directly to hiring managers at Penn Medicine Lancaster General Health in any form without a valid written search agreement in place for that position will be deemed the sole property of PENN MEDICINE LANCASTER GENERAL HEALTH, and no fee will be paid in the event the candidate is hired by PENN MEDICINE LANCASTER GENERAL HEALTHas a result of the referral or through other means.
Customer Service Specialist- The Surgical Group professionals in Lancaster
-
Samuel Davis
Dependable, reliable , consistent and dedicated to the quality of my work performance as a team play ...