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  • Night Auditor - Chula Vista - Excel Hotel Group

    Excel Hotel Group
    Excel Hotel Group Chula Vista

    3 days ago

    Default job background
    Part time
    Description

    Hotel Front Desk Clerk

    About the Role

    We are seeking a highly motivated and friendly Hotel Front Desk Clerk to join our team at Excel Hotel Group.

    Main Responsibilities

    • Welcome guests in a professional and courteous manner, registering them and providing information on hotel services and room locations.
    • Process all cash and credit card transactions accurately, following established procedures and protocols.
    • Up-sell rooms to maximize hotel revenue and provide excellent customer service to guests.
    • Communicate guest requests or issues to management, ensuring prompt follow-up and resolution.
    • Respond to guest complaints in a professional and respectful manner, making service recovery gestures to ensure total guest satisfaction.

    Requirements

    • 1-2 years of customer service experience.
    • Ability to stand for 8 hours.
    • Basic knowledge of computers and software, including ability to use email, word processing, spreadsheet software, and hotel management systems.

    What We Offer

    • Competitive benefits package, including medical, dental, life insurance, PTO, and 401k with company match.
    • Travel discount program for associates.
    • Opportunities for growth and career advancement within the company.

    We believe that our family-driven culture is the backbone of our company, and we strive to create a positive and supportive work environment for all our associates.


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