Sales and Service Specialist - Austin, United States - Hertz

    Hertz
    Hertz Austin, United States

    1 month ago

    Default job background
    Full time
    Description
    Wages: $16.00/hr.

    The Mobility Specialist, TNC is an essential member of the Hertz Local Edition team. As a brand ambassador, the Mobility Specialist will be facilitating the fastest, easiest, and most valued rental car experience to Lyft and/or Uber drivers
    • Ensure optimal operational efficacies to provide customers the best rental car experience
    • Provide assistance creating a rental car reservation, processing rentals and providing clean and safe vehicles to our customers.
    • Assist customers with various post rental inquiries that involve the rental and billing process
    • Work in a fast-paced environment, while providing helpful customer service that enhances the customer's rental experience.
    • Answer phone inquiries about the Hertz/Lyft/Uber Rental Car Program, rental requirements, billing, rental car extensions, roadside assistance questions and more.
    • Effectively communicate the Hertz/Lyft/Uber Rental Car Program and Procedures.
    • Maximize revenue opportunities with customers by actively soliciting business after customer inquiry by overcoming customer objections.
    • Ensure vehicles are prepared for customer pick-up, including checking vehicles for damage, cleaning interior (windows, door jams, trunk, vacuum, etc.) and exterior (wash) of vehicle, filling gasoline tanks and checking fill levels of all fluids.

    Professional Experience:
    • Ability to work in a fast-paced environment with a variety of tasks.
    • Ability to demonstrate professionalism, enthusiasm, and outstanding communication skills.
    • Previous customer service.
    • Strong time management and organizational skills are required
    • Computer literate and detailed orientated.
    • Must have a valid driver's license with an acceptable driving record