Receptionist_NE-ALM_101-Administration - Tuscaloosa, United States - The Salvation Army

Description

Job Summary
:

Answers the telephone in a courteous manner and directs calls to the appropriate destination; records accurate and complete messages when necessary; receives and receipts deliveries and donations; greets and announces visitors and clients; provides general information about The Salvation Army's operations and services; performs routine clerical work such as typing and filing.

Knowledge, Skills, and Abilities: Ability to direct phone calls to the appropriate person or destination. Ability to use or learn to use a multi-button phone system. Ability to respond to and assist callers and visitors in a courteous and tactful manner. Ability to screen calls in a courteous and tactful manner. Ability to work with people and to provide assistance in a calm, courteous, and tactful manner. Ability to record accurate and complete messages. Ability to perform clerical support work while operating the switchboard. Ability to maintain an adequate supply of applications, informative materials and/or brochures for distribution to visitors. Ability to respond to emergencies in a calm and effective manner. Ability to project a positive and professional image of The Salvation Army.

Education and Experience: High school diploma or required, and one year of experience working in a position with telephone switchboard responsibilities, or any equivalent combination of training and experience which provides the necessary knowledge, skill, and abilities.

Physical Requirements and

Working Conditions:
Ability to meet attendance requirements. Ability to read, write, and communicate the English language. Ability to operate a telephone and/or switchboard. Ability to sort documents alphabetically and numerically. Ability to perform routine mathematical computations.