Head of Marketing - Boston
3 days ago
Job description
Company Overview:
Maven AGI is an enterprise AI platform on a mission to unleash business artificial general intelligence (AGI), starting with customer service. Founded in July 2023 by executives from HubSpot, Google and Stripe, Maven builds conversational AI agents capable of delivering accurate, autonomous support that delights customers at scale.
Our platform unifies fragmented systems, integrates knowledge and personalization sources, and enables intelligent actions - all without costly system changes. We're laying the foundation for a future where our technology handles complex tasks, allowing people to focus on what they do best: creative problem-solving, relationship building, and delivering exceptional customer experiences.
We've started by reimagining the enterprise customer experience with a support use case. We believe that today's support experience is broken: slow and painful for customers, and expensive and human capital intensive for companies.
We are building Maven to deliver better, cheaper support, for both end users and agents. With advances in Generative AI, it is now possible to deliver delightful customer experiences at a fraction of today's cost.
Team:
Maven has assembled a world-class team from companies like Google, Meta, Amazon, and Stripe, and is supported by executives & advisors from OpenAI, Google, HubSpot, and Stripe.
Position Overview:
As the Head of Marketing, you will own the entire marketing function—from demand generation and product marketing to brand positioning. Your primary focus will be driving scalable growth, building a high-performance marketing team, and developing strategies that accelerate customer acquisition, retention, and market leadership.
What You'll Do:
Growth Strategy & Execution
Develop and execute a full-funnel growth marketing strategy (paid, organic, partnerships, events, field marketing, ABM, lifecycle).
Own key KPIs like MQLs, pipeline contribution, CAC, ROI, and Revenue..
Build and optimize multi-channel campaigns (SEO, SEM, social, email, content) to drive inbound growth.
Team Leadership & Scaling
Hire, manage, and scale a lean but high-output marketing team.
Collaborate cross-functionally with Sales, Product, and Customer Success to align on messaging and GTM motion.
Product Marketing & Positioning
Craft compelling narratives around our AI technology and use cases.
Lead competitive analysis, persona development, and launch strategies.
Data & Experimentation
Build a performance-driven culture through analytics, A/B testing, and funnel optimization.
Use tools like HubSpot, Marketo, GA, Amplitude, and others to monitor performance and improve attribution. Understand today's tech stack and be future-forward thinking through a tech stack build for a native AI company as well.
Who You Are:
8–12 years of experience in B2B SaaS or enterprise tech marketing, ideally in AI/ML space.
World class leadership capabilities that develops talents and delivers phenomenal results.
Proven track record leading marketing at a high-growth startup (Series A–C).
Deep expertise in growth marketing, demand generation, and performance channels.
Hands-on leader who thrives in fast-paced, ambiguous environments.
Strong storytelling skills, especially in technical domains.
Experience partnering closely with Sales and Product teams to drive revenue.
Bonus: Experience launching new markets or categories globally.
How you show up:
What unites us is our Values and the passion we share to live by them:
We are customer champions. - You put users at the center of your thinking, advocate for their needs, and design solutions that make their lives measurably better.
We are bold in action. - You move with urgency and courage. You're not afraid to challenge convention, take smart risks, and push boundaries in pursuit of meaningful outcomes.
We are data-driven and insight guided. - You make thoughtful decisions grounded in evidence. You're curious, analytical, and combine data with intuition to guide strategy and execution.
We are stronger together. - You bring others along, value diverse perspectives, and contribute to a culture of trust and shared ownership. You believe the best ideas emerge through open dialogue and collective effort.
What We Offer:
High Impact in cutting-Edge field: Be at the vanguard of AI innovation.
Compensation Package: Competitive salary, comprehensive benefits, and meaningful equity stakes.
Inclusive Culture: A diverse and welcoming work environment where everyone's voice is heard.
What unites us is our Values and the passion we share to live by them:
Do right for our customers
We are data-driven
Be entrepreneurial
Strive to be better, together
MavenAGI is an equal opportunity employer that values diversity and is committed to fostering an environment where everyone feels included.
Join us in changing the face of enterprise customer support.
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