Revenue Cycle Supervisor - Laramie, United States - Ivinson Memorial Hospital

    Ivinson Memorial Hospital
    Ivinson Memorial Hospital Laramie, United States

    4 weeks ago

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    Description

    At Ivinson Memorial Hospital we are committed to excellence, trust, healing, and integrity.We pride ourselves in providing compassionate, world-class care to our community. At Ivinson we offer a competitive total rewards package including; full medical, dental, and vision insurance, retirement plans, paid time off and tuition reimbursement opportunities. Ivinson aims to improve the care provided for our patients and create a work-life balance for our employees by creating a culture of transparency, teamwork, accountability, and trust.

    Base salary starting at $27.87

    E S S E N T I A LF U N C T I O N S

    • Monitor daily workflows associated with insurance follow-up.
    • Resolves and follows up on challenging, problematic, and unresponsive accounts as necessary; escalates critical or ongoing issues to Director.
    • Works with accounting staff to identify overpayments and provide refunds.
    • Ensures all employed physicians maintain proper credentialing with payers as required by contracts.
    • Oversees and monitors accuracy in the charge master system.
    • Receives and resolves customer inquiries and requests and ensures that all inquiries and complaints are handled in a professional manner.
    • Works with department director in interviewing and selecting staff and assisting in their onboarding to the department.
    • Works with staff to identify, analyze, and correct operational problems with patient accounts.
    • Monitors staff work time and attendance.
    • Effectively supervises and directs all areas of registration and communication to ensure exceptional quality, productivity, and customer service.
    • Plans and maintains all department staffing schedules to ensure appropriate staffing levels.
    • Completes quality control reviews weekly and provides continuous guidance and feedback to employees.
    • Ensures all code responses are prompt and accurate.
    • Other duties as assigned.
    E D U C A T I O N
    • High school diploma or equivalent required.
    • Bachelor's Degree in Business Administration, Public Administration, Healthcare Administration, Accounting or a related field preferred.
    E X P E R I E N C E
    • Three years of experience in the medical billing field preferred.
    • Minimum of two (2) years of experience in Patient Access or five (5) years of customer service experience required.
    • Previous supervisory experience strongly preferred.
    C R E D E N T I A L S
    • N/A
    K N O W L E D G E , S K I L L SA N DA B I L I T I E S
    • Strong working knowledge of Microsoft Office applications.
    • Excellent customer service skills, including but not limited to: a friendly personality, tact, patience, empathy and a helpful, professional attitude both in person and on the telephone.
    • Ability to effectively communicate with staff, managers and the general public verbally and in writing.
    • Demonstrate effective listening skills.
    • Excellent organization and time management skills and ability to establish priorities effectively.
    • Possess exceptional problem solving skills.
    • Ability to work effectively without immediate supervision.
    • Ability to learn new computer software programs.
    • Ability to recognize and protect confidential information.
    • Demonstrate ethical and legal accountability for the position.