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Service Specialist
1 week ago
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Customer Service Specialist
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Assurant Doral, United StatesThis job posting is for future openings-This position is on-site at our location on Quail Roost Dr. Miami, FL but, will be moving to a new location in the Blue Lagoon District June 2025Starting pay is $17.50 per hourWhat is a Customer Service Specialist at Assurant?The role of a ...
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Client Service Specialist
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Banesco Doral, United StatesJob Description · Job Description · Job Title · Client Service Specialist – Business & Professional · Functional Title · Teller/Universal Banker · Banesco USA is seeking a · Client Service Specialist – Business & Professional · for our Coral Gables branch. · Primary Job Duti ...
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Loan Servicing Specialist
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Customer Service Specialist
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Regal Securities Doral, United StatesRegal Securities · is a FINRA registered national stock brokerage firm with an immediate opening for a · Customer Service Specialist / Registered Representative · experienced in new account processing, handling customer trade support, activity report generation, and managing c ...
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Customer Service Specialist
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Regal Securities Doral, United StatesRegal Securities is a FINRA registered national stock brokerage firm with an immediate opening for a Customer Service Specialist / Registered Representative experienced in new account processing, handling customer trade support, activity report generation, and managing client pho ...
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Customer Service Specialist
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Regal Securities Doral, United StatesRegal Securities · is a FINRA registered national stock brokerage firm with an immediate opening for a Customer Service Specialist · experienced in new account processing, handling customer trade support, activity report generation, and managing client phone calls.Delivering fi ...
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Client Services Specialist
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City National Bank Doral, United StatesOverview: · Responsible for meeting the servicing needs and expectations of the large Corporate, Real Estate, Business Banking, and Private Client Group clients through the integrated delivery of Depository, Loan, and Treasury Management services. Must be able to work in a fast p ...
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patient financial services specialist
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guest service night specialist
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Jw Marriott Marquis Doral, United StatesJob Description Job Description Location: JW Marriott Miami | 1109 Brickell Ave, Miami, Florida, 33131, USACompensation: HourlySchedule: Full-TimePosition Type: Non-managementBenefitsHealth InsuranceDental and VisionPaid Time Off401KParking and Metro ReimbursementTravel Perks and ...
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Remote Customer Service Specialist
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PSORAZONE LLC Doral, United StatesJob Description · Job Description · Full Job Description · Apply today to be one of our client's Call Center Agents with career growth opportunities You must maintain a positive, empathetic, and professional attitude responding promptly to customer inquiries. This position is ...
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Customer Service Specialist
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CAREERXCHANGE®, Inc. Hialeah, United StatesCustomer Service Representative (Bilingual English/Spanish) · Location: Hialeah Gardens Area, FL · Company: We are a leading mechanical supplier serving the vibrant community of Hialeah Gardens and beyond. With a commitment to excellence and customer satisfaction, we're seeking a ...
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Entry Level Vehicle Service Specialist
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Career Services Specialist
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Customer Service Specialist
1 week ago
Assurant Doral, United StatesCustomer Service SpecialistThis job posting is for future openings-This position is on-site at our location on Quail Roost Dr. Miami, FL but, will be moving to a new location in the Blue Lagoon District June 2025Starting pay is $17.50 per hourWhat is a Customer Service Specialist ...
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Client Services Specialist
3 weeks ago
Trade with Pluto Doral, United StatesThe Client Service Specialist assists our clients with great customer service, operations, and sales support. Serves as the first point of contact for walk-in and call-in clients which include greeting, directing, and assisting them with any service-related difficulties, as well ...
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Client Services Specialist
3 weeks ago
Trade With Pluto Doral, United StatesThe Client Service Specialist assists our clients with great customer service, operations, and sales support. Serves as the first point of contact for walk-in and call-in clients which include greeting, directing, and assisting them with any service-related difficulties, as well ...
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Volunteer Services Specialist
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Memorial Healthcare System Hollywood, United StatesAt Memorial, we are dedicated to improving the health, well-being and, most of all, quality of life for the people entrusted to our care. An unwavering commitment to our service vision is what makes the difference. It is the foundation of The Memorial Experience. · **Summary**: · ...
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Customer Service Specialist
2 weeks ago
Assurant Doral, United StatesCustomer Service Specialist · This job posting is for future openings-This position is on-site at our location on · Quail Roost Dr. Miami, FL but, will be moving to a new location in the Blue Lagoon District June 2025 · Starting pay is $17.50 per hour · What is a Customer Serv ...
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Customer Service Specialist
3 weeks ago
DSV Doral, United StatesCustomer Service Specialist · If you are a current DSV employee and interested in a position in another country, please contact your manager and Human Resources representative to discuss the process and requirements of applying. · * Supports Implementation, Account Management and ...
Customer Service Specialist - Doral, United States - Royal Caribbean Group
Description
ABOUT USRoyal Caribbean Group comprises five distinctive brands that share a vision anchored in excellence.We have a common passion for creative thinking, innovative engineering and outstanding guest service that drives continuous improvement in everything we do.
The entire Royal Caribbean family is committed to the legacy of hospitality and culture of innovation that is at the core of our guest service, the protection of our natural environment and responsible citizenship in our global community.
POSITION OVERVIEWAs a strategic senior counselor to the business, the AVP, External Communications, will lead external and crisis communications for Royal Caribbean Group.
This position plays a pivotal role in proactively driving strategic storytelling initiatives that elevate our brands and position us as a leader in the travel industry.
The AVP, External Communications, is responsible for implementing effective external strategies across brands to enhance the company's corporate reputation as well as identifying and mitigating corporate reputation risk, managing crisis strategy and response, and ongoing issues management.
In addition to leading teams of communications professionals, he/she will be a premier senior consultant and decision maker on the most important challenges and opportunities involving the company and its brands.
This individual will counsel and support the company's senior most leaders and work across brands to ensure that corporate messages are carried through in both proactive and reactive communications.
The AVP will lead efforts to ensure consistency of strategy, tone of voice and responsiveness across multiple stakeholders.RESPONSIBILITIESEstablish goal and priorities for the external and crisis communications team, and provides guidance and counsel across the organization, including but not limited to the CEO, brand presidents, senior vice presidents and vice presidents, regarding corporate issues.
Create a proactive integrated communications strategy to share the RCG corporate narrative, supported by multiple stories and relevant events to various external stakeholders throughout the year.
Create and foster essential relationships necessary for the company's long-term success, including relationships with news reporters and editors, community influencers and opinion leaders, major customer and industry voices, industry associations and others.
Act as company spokesperson with the media, community, and other external audiences in disseminating information about corporate policies, activities, and events, when appropriate.
Responsible for arranging media interviews, identifying the appropriate spokespeople, preparing messaging and spokespeople, and staffing interviews.Monitor media and industry news to determine strategies to produce the appropriate Company response for incoming inquiries.
Develop talking points and presentation materials to support senior management communications.
Coordinate external events with media to achieve communication strategies and goals.
Manage multiple priorities and deadlines simultaneously while interacting with senior management, the public, guests, media and special interest groups.
Assist in the development of and maintenance of the Corporate Communications annual budget.
Manage the external public relations agency in the development and implementation of corporate communication plans and strategies.
Support the CFO and Investor Relations in reporting financial results to build shareholder value and investor confidence.
Establish processes to anticipate, pre-empt and prevent issues/crises to protect and defend the Group's reputation.
Direct crisis communications activities, in both proactive and reactive ways, involving issues such as litigations, health & medical, weather, marine and hotel operations, onboard accidents and alleged crimes.
Ensure lockstep collaboration with the brands, Investor Relations and Government Relations functions, via both formal processes and ad hoc relationships.
QUALIFICATIONSBachelor's degree required, preferably in Journalism, English, or Communications.Minimum 15 years of experience and background providing communications counsel to senior executives of a global publicly held company.
Outstanding track record of success in a large and complex global organization.
A proven communications strategist and tactician who has demonstrated the ability to build brand and manage the reputation of a major business organization.
A successful record of creating clear and compelling communications strategies that support business strategy and market changes.Established track record in the development and execution of reputation management strategies. Able to anticipate and effectively address issues affecting the brand or enterprise.
Extensive knowledge and experience developing aggressive media relations and news development; experience with media interviews.
Proven ability in crisis management and proactively managing communications to minimize these events.
Can put him/herself in the mind of the consumer and all other key constituents from regulators to shareholders.
Excellent interpersonal and communication skills [written and verbal]; exceptional interpersonal skills to influence internal and external relationship building and must exude credibility as a corporate spokesperson.
Proven ability to lead diverse communication teams in accomplishing aggressive objectives in a fast paced, values and results-driven environment.Outstanding English language proficiency. Desirable proficiency in Spanish.
Availability to travel up to 10% of the time and flexibility to support unexpected business events outside of the regular business hours including holidays and weekends.
KNOWLEDGE AND SKILLSJudgment, maturity, and leadership skills necessary to understand complex issues and to advise senior leadership on the impact these issues might have on the reputation and financial health of the company.
Strategic vision with the practical skills to deliver results.Articulate, with strong oral and written communication skills, and the ability to build internal relationships with, and influence the decision-making of, senior-level corporate executives.
Experienced in understanding business principles and the complexities of a large, Global corporation.Able to operate successfully in a performance driven environment that treats people with respect but expects results.
A disciplined, not cavalier, approach to work. Must uphold high standards and expect and instill the same in others.
A pragmatic and professional nature, with strong project management skills to establish clear priorities quickly, meet deadlines and bring projects to completions within budget.
Must be able to work effectively under pressure and handle a heavy workload.High energy and high integrity.#J-18808-Ljbffr
