Training Manager - Portland, United States - All Good Northwest

Description

Job Description

Job Title: Training Manager

Department: Human Resources

Reports to: Sen. Director of People & Culture

Salary Grade/Level/Family/Range: $75,000 onward

FLSA Classification: Exempt

Position Overview: The Training Manager plays a pivotal role in the development and implementation of training programs within All Good Northwest. This position oversees the training specialist(s) and ensures that all staff members receive comprehensive and effective training to carry out their roles effectively within the organization. The Training Manager collaborates with various departments to identify training needs, designs curriculum, and evaluates training effectiveness to support the organization's mission of providing shelter and support services to those in need.

Key Responsibilities:

1. Leadership and Supervision:
   • Supervise and provide leadership to the training specialist(s) within the organization.
   • Establish clear goals and expectations for the training specialist(s) and provide regular feedback and coaching to support their professional development.
2. Training Program Development:
   • Collaborate with directors, program managers, and subject matter experts to assess training needs across the organization.
   • Design, develop, and implement comprehensive training programs to address identified needs, ensuring alignment with organizational goals and values as well meet basic OSHA training requirements.
   • Continuously review and update training materials and curriculum to reflect best practices, industry standards, and organizational changes.
3. Training Delivery:
   • Provide leadership in the overall coordination of training sessions for staff members, utilizing a variety of instructional techniques and formats to accommodate diverse learning styles.
   • Ensure that training sessions are engaging, informative, and relevant to participants' roles and responsibilities within the organization.
   • Monitor training delivery to ensure consistency and quality across all sessions.
4. Evaluation and Assessment:
   • Develop and implement mechanisms to assess the effectiveness of training programs and initiatives.
   • Collect feedback from participants and stakeholders to identify areas for improvement and make necessary adjustments to training content and delivery methods.
   • Analyze training data and metrics to measure the impact of training on employee performance and organizational outcomes.
5. Compliance and Documentation:
   • Ensure that all training activities comply with relevant regulations, policies, and procedures.
   • Ensure accurate records of training attendance, completion, and evaluations are maintained.
   • Prepare reports and documentation related to training activities for internal and external stakeholders as needed.
6. Professional Development:
   • Stay current with developments in training methodologies, adult learning principles, and relevant industry trends.
   • Attend conferences, workshops, and other professional development opportunities to enhance skills and knowledge in training and organizational development.

Qualifications:

• Bachelor's degree in Human Resources, Organizational Development, Education, or related field.
• Proven experience in designing, delivering, and evaluating training programs, preferably in a non-profit or social services setting.
• Strong leadership and supervisory skills, with the ability to motivate and develop a team.
• Excellent communication and interpersonal skills, with the ability to collaborate effectively with stakeholders at all levels.
• Knowledge of adult learning principles and instructional design methodologies.
• Familiarity with learning management systems (LMS) and other training technology tools.
• Ability to work independently, prioritize tasks, and manage multiple projects simultaneously.
• Commitment to the mission and values of the organization.

Supervisory Responsibilities:

• Training Specialist(s)

Minimum Qualifications:

• Experience working in social services and/or nonprofit organizations or educational institutions.
• Experience with creation and management of training plans.
• Must pass a pre-employment drug screen as requested and background check.
• Ability to effectively interact with co-workers and clients with diverse ethnic backgrounds, religious views, political affiliation, cultural backgrounds, life-styles, and sexual orientations and treat each individual with respect and dignity.

Preferred Education/Experience:

• CPR/BLS/First Responder Training Certification
• Certification in other relevant trainings related to social work/shelter work

Required Skills & Abilities:

• Flexibility to work with a variety of staff and schedules for 24/7 facilities.
• Ability to physically perform basic lifesaving intervention methods.
• Ability to lift or pick up 50 lbs.
• Consistent, clear, direct, and professional communication with staff, participants, partners, and vendors.
• Ability to display a non-judgmental attitude, and a willingness to learn new skills.
• Ability to provide leadership and facilitate trainings as needed.
• Ability to work as a leader and establish priorities.
• Demonstrated ability to work independently, problem solve, and complete tasks in a timely manner.
• Proficient skills in utilizing Microsoft 365, Teams, OneNote, Excel, Sharepoint, and other tools.
• Ability to communicate clearly and concisely both verbally and in writing.
• Ability to work courteously with the public, clients, and co-workers.
• Ability to maintain accurate records and necessary paperwork.
• Ability to learn and apply training instruction.
• Ability to create and maintain training systems.
• Ability and knowledge to provide advocacy.
• Knowledge and experience of how to address and support a escalated participants through de-escalation and engagement techniques.
• Professional maintenance of appropriate boundaries.
• Sufficient manual dexterity and physical ability to perform assigned tasks.

Additional eligibility requirements:

• Must be able to pass a random drug test, and background check
• Ability to obtain training certifications as assigned and paid for by All Good Northwest

Work environment:

Working indoors and outdoors in heat and cold | Slippery and uneven walking surfaces | Working in close proximity to others | Exposure to offensive odors

Physical Requirements:

Ability to lift up to 50lbs | Bending, stooping, reaching | Sitting for extended periods of time | Standing for extended periods of time.

Travel required:

Occasional travel to and from other work sites up to 40% of the time.

Competencies:

• Accountability – Accountable for measurable, high-quality, timely, and cost effective results.
• Initiative – Takes prompt action to accomplish tasks and meet goals and objectives.
• Problem Solving / Decision Making – Identifies and analyzes problems weighing the relevance and accuracy of available information. Generates and evaluates alternative solutions and makes effective and timely decisions.
• Quantity / Quality of Work – Pays close attention to detail. Strives to achieve accuracy and consistency in all tasks.
• Communications And Media– Knowledge of the production, communication and dissemination of information and ideas to inform and entertain via written, oral, and visual media.
• Computer Skills – Uses computers, software applications, databases, and automated systems to accomplish work.
• Project Management– Knowledge of the principles, methods, or tools for developing, scheduling, coordinating, and managing projects and resources, including monitoring and inspecting costs, work, and contractor performance.
• Writing – Communicating effectively in writing as appropriate for the needs of the audience.
• Efficiency: Planning ahead, managing time well, being on time, being cost conscious, thinking of better ways to do things.
• Systems Evaluation – Identifying measures or indicators of system performance and the actions needed to improve or correct performance, relative to the goals of the system.
• Systems Analysis – Determining how a system should work and how changes in conditions, operations, and the environment will affect outcomes.
• Speaking – Talking to others to convey information effectively.
• Reading Comprehension – Understanding written sentences and paragraphs in work related documents.
• Persuasion – Persuading others to change their minds or behavior.
• Negotiation – Bringing others together and trying to reconcile differences.
• Monitoring – Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
• Judgment and Decision Making – Considering the relative costs and benefits of potential actions to choose the most appropriate one.
• Critical Thinking – Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
• Coordination – Adjusting actions in relation to others' actions.
• Active Listening – Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
• Collegiality: Being helpful, respectful, approachable and team oriented, building strong working relationships and a positive work environment.
• Coachability: Being receptive to feedback, willing to learn, embracing continuous improvement.
• People management: Setting clear expectations, reviewing progress, providing feedback and guidance, holding people accountable.

Note:

This job description in no way states or implies that these are the only duties to be performed by the employee(s) of this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the employee(s) will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an at will relationship.