Branch Manager - Nashville, TN
Only for registered members Nashville, TN, United States
1 month ago
* This salary range is an estimation made by beBee
Job summary
Are you looking to take your management career to the next level? Does the idea of joining one of the fastest growing companies in the United States excite you? Are you someone who is driven to be the best? If you answered yes to these questions, we want to talk to you
Urbanex Pest Control is going through a period of RAPID growth, and we are looking for an experienced operations leader who is hungry for success and looking to contribute to the growth of our service team in a BIG way If you've got dynamic operations skills, a desire to lead a team, and a passion for excellence - we want to meet you
Responsibilities
- Ensure all customers receive a service that meets Urbanex expectations of high quality
- Grow, coach, and develop the Assistant Branch Manager to be able to effectively lead their own branch
- Personally train and work in the field with technicians to evaluate and improve upon customer service and pest control skills while ensuring all performance standards are being met at every single service
- Oversee the execution of all required inspections, such as weekly truck inspections, monthly in-field training inspections, and weekly integrity inspections
- Ensure our service consistently exceeds customer expectations by conducting personal follow up visits and quality control checks with customers, and handling escalated customer issues as they arise
- Oversee the execution of training meetings for the service team, ensuring that they are informative, motivating, and engaging
- Ensure all customers receive their recurring service as scheduled by running accurate and timely staffing and job pool reports, constructing routes accordingly, and running route personally if needed
- Maintain knowledge of legal requirements and government reporting regulations impacting human resource functions and ensure that policies, procedures, and reporting are in compliance
- Intentionally and diligently build a culture predicated upon purpose and drive engagement
Job description
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