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Front Desk Agent

    Front Desk Agent - St Petersburg, United States - Birchwood Inn Partners, LLLP

    Birchwood Inn Partners, LLLP
    Birchwood Inn Partners, LLLP St Petersburg, United States

    3 weeks ago

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    Description

    Job Purpose:

    Serves guests by completing registration; controlling room assignments and valeting guest vehicles.

    Duties:

    • Welcomes guests by greeting them; answering questions; responding to requests
    • Registers guests by obtaining or confirming room requirements; verifying preregistration; assigning room; obtaining information and signatures; issuing door cards
    • Establishes credit by verifying credit cards or obtaining cash
    • Conveys information to guests by receiving and transmitting messages, mail, facsimiles, packages, etc.
    • Provides information to guests by answering inquiries regarding hotel and other services guests may require, such as entertainment, shopping, business, and travel
    • Maintains records by entering room and guest account data
    • Collects revenue by entering services and charges; computing bill; obtaining payment
    • Makes hotel and other reservations by entering or telephoning requirements; checking availability; confirming requirements
    • Assists hotel guests with all requests and needs as they arise including assistance with luggage, taking and delivering room services orders, valeting hotel guest cars, etc.
    • Contributes to team effort by accomplishing related results as needed.
    • Valets guest cars to private parking lot

    Requirements

    VALID DRIVERS LICENSE REQUIRED. At least 3 Years Experience, Customer Service, People Skills, Quality Focus, Professionalism, Energy Level, Multi-tasking, Dependability, Thoroughness, Phone Skills, Data Entry Skills, Listening, Must Possess Valid Drivers License

    Benefits

    Health Insurance, 401K, Discounted Meals, Dental Insurance, Vision Insurance, PTO,

    Pay Rate:

    Dependent on experience, $15-18/hr

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