Interim Medical Director - North Bend - Waterfall Community Health Center

Description

*Job Purpose: Medical Director*

The Medical Director provides clinical leadership and oversight for all medical, behavioral, and integrated health services at the organization, ensuring high-quality, patient-centered, and compliant care across service lines and programs.

As a key member of the executive leadership team, the Medical Director partners with other clinical and administrative leaders to advance the mission and strategic goals of the Waterfall Clinic. This role balances administrative leadership, quality improvement, and direct patient care responsibilities to promote excellence, collaboration, and sustainability in rural community health.

*Essential Responsibilities: Medical Director*

*Mission, Values & Culture*

* Adheres to and promotes the spirit of the clinic's mission to remove barriers to care and advance equitable access for all patients.
* Demonstrates and models the organization's core values: _*Integrity, Respect, Accountability, Compassion, Partnership, and Collaborative Communication.*_
* Fosters a supportive, inclusive, and mission-driven culture across all clinic locations and service lines.

*Clinical Leadership & Oversight*

* Provide clinical direction and supervision for medical, psychiatric, and behavioral health providers.
* Oversee the delivery of integrated, patient-centered care across all service lines, ensuring clinical quality, safety, and equity.
* Serve as the clinical lead for developing and implementing care models that support whole-person health, including the integration of physical, behavioral, and social determinants of health.
* Ensure compliance with all applicable federal, state, and local laws, FQHC and HRSA program requirements, and Oregon Health Authority (OHA) regulations.
* Collaborate with nursing, behavioral health, and operational leaders to maintain efficient workflows, continuity of care, and access for patients.
* Serve as the Lab Director and provide CLIA oversight, or delegate responsibilities as appropriate.

*Quality Improvement & Compliance*

* Chair or co-chair the Quality Improvement (QI) Committee and actively participate in clinical policy and peer review activities.
* Monitor performance metrics and guide corrective actions in collaboration with the Quality and Compliance departments.
* Support providers in meeting performance expectations for productivity, clinical outcomes, and documentation standards.
* Foster a culture of continuous learning and improvement through regular case reviews, clinical education, and feedback.

*Provider Development & Support*

* Provide mentorship, evaluation, and professional development for clinicians, including physicians, nurse practitioners, physician assistants, and behavioral health providers.
* Participate in recruitment, onboarding, and retention strategies for clinical staff to address workforce needs in a rural setting.
* Promote interprofessional teamwork and a supportive environment that prioritizes compassion, equity, and collaboration.

*Community & Organizational Leadership*

* Represent the organization in medical and community forums, partner meetings, and public health collaborations.
* Serve as a clinical liaison to external agencies and community partners, including schools, hospitals, and behavioral health networks.
* Contribute to organizational planning, grant initiatives, and partnerships that strengthen access to care and health equity in the region.
* Model and promote the clinic's mission, vision, and values in all interactions with staff, patients, and the community.

*Direct Patient Care*

* Maintain a limited patient care schedule (typically 20–40% clinical time, depending on administrative demands) providing direct care within the provider's specialty area.
* Provide consultation and support to other providers regarding complex or high-risk cases.
* Ensure compliance with company policies and procedures as applicable to area(s) of responsibility
* Handle confidential information and materials appropriately and maintain a secure work area
* Other duties as assigned

*Essential Responsibilities: ORGANIZATIONAL TEAM MEMBER*

* Participate in quality and organizational process improvement activities when requested
* Support and contribute to effective safety, quality, and risk management efforts by adhering to established policies and procedures, maintaining a safe environment, promoting accident prevention, and identifying and reporting potential liabilities
* Openly, clearly, and respectfully share and receive information, opinions, concerns, and feedback in a supportive manner
* Work collaboratively by mentoring new and existing co-workers, building bridges, and creating rapport with team members across the organization
* Provide excellent customer service to all internal and external customers, which includes team members, patients, students, visitors, and vendors, by consistently exceeding the customer's expectations
* Advance personal knowledge base by pursuing continuing education to enhance professional competence
* Promote individual and organizational integrity by exhibiting ethical behavior to maintain high standards
* Represent organization at meetings and conferences as applicable

*Essential Responsibilities: PERSONNEL MANAGEMENT*

* Plan, orient and assign work to personnel that supports goals and objectives contained in the organization's Strategic Plan and delivers outstanding team-based services
* Promote a culture of risk-management, team-based, values-based, high-performance, and continually improving practice that values learning and a commitment to quality
* Establish and monitor assigned staff performance, assign accountabilities, set objectives, and establish priorities
* Assist in the recruitment, hiring, orientation, development, and evaluation of assigned staff, including the completion of Performance Reviews and merit wage adjustments
* Promote employee retention, productivity, and satisfaction through ongoing support, encouragement, empowerment, coaching and effective teamwork
* Ensure staff comply with approved organizational policy and procedure
* Knowledge of federal and state employment and labor laws
* Assist employees to read, interpret and apply policies and procedures
* Support and mobilize assigned staff to engage in their assigned work through implementation of team building, performance coaching and problem-solving strategies
* Ensure staff are cross-trained to accomplish the goals and objectives of the organization
* Responsible to back-up assigned staff workloads when necessary
* Respond to the needs of direct and indirect staff with clear, open, and honest communication, mutual respect, and consistent follow through to generate trust and enhance personal effectiveness
* Recommend discharge of employees, when indicated, based on work performance and behaviors

*Knowledge, Skills, & Abilities:*

* Commitment to the mission and values of community-based, integrated, and equitable care
* Strong understanding of FQHC operations, compliance requirements, and value-based care models
* Excellent communication, coaching, and relationship-building skills
* Ability to balance administrative priorities with clinical responsibilities in a dynamic, evolving environment
* Skilled in fostering collaboration across multidisciplinary teams and service lines
* Critical attention to detail for accuracy, timeliness, and organization of assigned work
* Ability to report to work as scheduled, and willingness to work a flexible schedule when needed
* Proficient in Electronic Health Records (EHR), Microsoft Office Suite and Windows Operating System (OS)
* Knowledge of federal and state laws including OSHA, HIPAA, Waste Fraud and Abuse
* Training in, awareness and understanding of equity, diversity, inclusion, and the equity lens: ability to analyze the unfair benefits and/or burdens within a society or population by understanding the social, political, and environmental contexts of policies, programs, and practices
* A respectful and friendly demeanor, with a non-judgmental approach
* Ability to handle stress and sensitive situations effectively while projecting professionalism
* Ability to communicate professionally, both conversing and written
* Ability to work with diverse populations and interact with people of differing personalities and backgrounds
* Sensitive to economic considerations, human needs and aware of how one's actions may affect others
* Poised; maintains composure and sense of purpose

*Working Conditions: (Patient Care)*

This position must have the ability to occasionally remain in a stationary position, often for long periods of time, and frequently move about inside the healthcare facility provide patient care, and access office machinery; and frequently communicate and exchange accurate information.

*Work Condition: Healthcare Facility*

* Employee generally works within the interior of a healthcare facility.
* Employee may travel locally and be responsible for own transportation; out of area travel may be required on occasion.
* Hours of operations and specific staff scheduling may vary based on operational need.
* The healthcare facility environment is clean with a comfortable temperature and moderate noise level.

*Exposed to:*

* Healthcare facility cold and heat controls.
* Close contact with employees and the public, in a healthcare facility.
* Potential exposure to communicable diseases.
* Potential exposure to escalated or angry patients.

*Machines, equipment, tools, and supplies used*

* Constantly operates a computer and other office productivity machinery, such as postage machine, fax, copier, calculator, multi-line telephone system, scanner.
* May use diagnostic or screening medical devices as directed by medical provider, such as blood glucose machine, manual or battery-operated blood pressure device, thermometer, oximetry.
* May answer a high volume of telephone calls, complete documentation, and use computer programs to either obtain or record information.
* May be required to use standard precautions due to threat of exposure to blood and bodily fluids.

*Multiple Duties:* Must be able to work under conditions of frequent interruption and be able to stay on task.

*Other Information:*

This job description is intended to provide only basic guidelines for meeting job requirements. This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of Waterfall Clinic employees. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.

Requirements

*Qualifications, Education, & Experience*

* Doctor of Medicine (MD) or Doctor of Osteopathy (DO) from an accredited institution and board certification in Family Medicine, Internal Medicine, or other primary care specialties; may consider a very experienced and qualified Advanced Practice Provider
* Current, unrestricted Oregon medical license (or applicable current, unrestricted Advanced Practice Provider licensure) and DEA registration (or ability to obtain)
* Ability to be credentialed with Medicaid, Medicare, and commercial or private insurances
* Current PR/BLS certification required
* Three to five year's progressive experience in healthcare administration, community health center, or similar setting
* Non-violent Crisis Prevention Intervention training completed within six months of hire

Job Types: Full-time, Part-time, Temporary

Pay: $235,000.00 - $325,000.00 per year

Expected hours: 15.0 – 35.0 per week

Benefits:
* 401(k)
* Dental insurance
* Flexible schedule
* Health insurance
* Paid time off
* Tuition reimbursement
* Vision insurance

Work Location: In person