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    Front of the House Supervisor - Morrisville, United States - Grove Bay Hospitality Group

    Grove Bay Hospitality Group
    Grove Bay Hospitality Group Morrisville, United States

    2 weeks ago

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    Description

    Job Description

    Job DescriptionBenefits:
    • Dental insurance
    • Employee discounts
    • Health insurance
    • Opportunity for advancement
    • Training & development
    • Vision insurance

    We are seeking winning personalities to work at our restaurant located inside RDU Airport

    As the FOH Supervisor, you will play a key role in ensuring the smooth operation of our fast/casual restaurant inside RDU Airport. You will oversee the front-of-house (FOH) operations, supervise and lead the FOH team, and maintain excellent guest service standards. Your primary goal will be to create a positive dining experience for our guests while upholding the restaurant's policies and procedures.

    Reports to:
    • Restaurant Management Team

    Responsibilities:
    • Advancing the Grove Bay Mission Statement and Core Values
    • Delivering exceptional hospitality to all guests
    • Upholding all core Standard Operating Procedures
    • Coaching in the moment of hourly team members
    • Training and development of new team members
    • Handling any guest issues that arise in a respectful manner
    • Following all opening and closing procedures
    • Cash handling following Grove Bay SOP
    • Ability to expedite in adherence with the Grove Bay SOP
    • Strong understanding of all operational systems Toast, OpenTable, R365
    • Maintaining cleanliness and sanitation of the restaurant ensure the restaurant is showroom ready at all times
    • Must work a minimum of six hours during the Supervisor shift

    Qualifications:
    • Must be an A Player and endorsed by Management Team, Director of Operations, and Training Department
    • Must have worked within venue or other Grove Bay restaurant for minimum of 4 months Prior
    • Supervisor experience
    • Multiple language abilities a plus; fluency in English is required

    Skills & Knowledge:
    • Strong attention to detail and focus on process excellence
    • Ability to learn and bring "out of the box" ideas to the team
    • Genuine enthusiasm and aptitude for serving people
    • Excellent verbal and written communication skills
    • Must possess strong communication and listening skills
    • Demonstrates strong problem-solving skills through the ability to diagnose and implement solutions
    • Ability to set and meet deadlines
    • Successful completion of Grove Bay's training program, including all EdApp training content

    Certifications:
    • Food and Alcohol Safety training (ServSafe)

    Physical Demands:
    • Ability to move throughout the venue during shifts (standing, walking, kneeling, bending) for extended periods of time
    • Ability to sit for extended periods of time
    • Ability to make repeating movements of the arms, hands, and wrists
    • Ability to express or exchange ideas verbally and perceive sound by ear
    • Manual dexterity, hand-eye coordination, and ability to work with hand above shoulders
    • Ability to occasionally, regularly, frequently move objects (lift, push, pull, balance, carry) up to 10 pounds
    • Ability to turn or twist body parts in a circular motion
    • Ability to tolerate exposure to heat, cold, chemicals, and loud/noisy environment

    We are an E-Verify and equal opportunity employer; you must show proof of eligibility to work in the U.S.
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