Director Of Contact Center Operations - Wisconsin
4 days ago

SC Data Center, Inc., an affiliate of Colony Brands, Inc.—one of the world's largest and most successful direct marketing catalog and e-Commerce companies—is seeking a Director to lead our customer experience strategy and operations.
+Responsibilities
- Managing and optimizing remote contact center operations to meet and exceed performance targets
- Coaching and developing team leaders and agents through data-driven feedback and continuous learning initiatives
- Overscing outsourced offshore agent partnerships ensuring alignment with performance standards brand values customer experience expectations
- Fostering a culture accountability collaboration excellence across geographically dispersed workforce+
Job description
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