Director Of Contact Center Operations - Wisconsin

Only for registered members Wisconsin, United States

4 days ago

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+Job summary

SC Data Center, Inc., an affiliate of Colony Brands, Inc.—one of the world's largest and most successful direct marketing catalog and e-Commerce companies—is seeking a Director to lead our customer experience strategy and operations.

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Responsibilities

  • Managing and optimizing remote contact center operations to meet and exceed performance targets
  • Coaching and developing team leaders and agents through data-driven feedback and continuous learning initiatives
  • Overscing outsourced offshore agent partnerships ensuring alignment with performance standards brand values customer experience expectations
  • Fostering a culture accountability collaboration excellence across geographically dispersed workforce+

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