- Conduct peer-to-peer education sessions, in-servicing, and troubleshooting sessions for physicians, advanced practice providers, nurses, and hospital staff to ensure seamless integration and optimal utilization of medical devices.
- Identify customer needs and proactively address issues arising from insufficient familiarity, knowledge, or understanding of the product.
- Follow up with key accounts and clinicians to assess ongoing education and clinical support requirements for successful medical device implementation.
- Support requests for additional training and ongoing education to ensure continuous improvement in device utilization.
- Provide assistance to surgeons and clinical staff in device setup and usage as required.
- Collaborate with cross-functional team members to communicate customer feedback, complaints, and suggestions, contributing to the enhancement of future products and features.
- Evaluate customer-specific educational needs and collaborate with colleagues to deliver a tailored and positive educational experience, including input for refining and developing educational programs and materials.
- Train customer supply chain teams on best practices for device care and storage.
- Offer prompt troubleshooting support via in-person visits, phone calls, or email as requested.
- Work closely with cross-functional teams to regularly evaluate stakeholder education programs and implement improvements as necessary.
- Bachelor of Science in Nursing (BSN), Registered Nurse (RN), Physician Assistant (PA), or Nurse Practitioner (NP) license, or equivalent experience.
- Minimum of 2 years of experience in cardiac and/or thoracic surgery units.
- At least 2 years of experience in operating room and/or critical care units.
- Minimum of 2 years of experience in the Medical Device Industry, providing user training and education.
- Proficiency with chest tubes and chest drains.
- Strong anatomical and physiological knowledge of the thorax.
- Willingness to travel regionally and nationally, up to 75% of the time.
- Intermediate computer skills, including familiarity with basic software programs.
- Strong professional acumen with the ability to work collaboratively in group settings.
- Flexibility to work non-standard schedules and travel to various sites as required.
- Comfortable with prolonged periods of standing, and ability to bend or kneel as needed.
- Passion for presenting to groups and facilitating learning.
- Exceptional written and verbal communication skills.
- Outstanding attention to detail, schedule management, and organizational abilities.
- Maintains a polished and professional appearance and demeanor at all times.
- Self-motivated, reliable, collaborative, adaptable, and customer service-oriented.
- Leadership experience, such as in a managerial, educator, or preceptor role.
- Experience in Cardiothoracic Surgery ICU.
- Prior involvement in developing new product training programs for medical devices.
- Background working directly with cardiothoracic surgeons.
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Clinical Specialist - Atlanta, United States - Rep-Lite
Description
SUMMARY OF POSITION:
The Clinical Specialist (Educator) plays a crucial role in providing comprehensive education and support to healthcare professionals on the utilization of cutting-edge medical devices across various healthcare settings, with a primary focus on operating rooms, surgical ICUs, and post-surgical care units.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES:
PREFERRED KNOWLEDGE, SKILLS, AND ABILITIES:
WORKING CONDITIONS AND PHYSICAL REQUIREMENTS:
The role may involve frequent exposure to diverse healthcare environments within hospitals, including patient rooms, operating rooms, intensive care units, emergency departments, and administrative areas.
Rep-Lite receives a large volume of resumes for each position and regretfully cannot respond to each application.
If we have an interest in speaking with you further, we will email a request for a video interview. Sometimes these emails end up in spam/junk so please make sure you are checking them periodically; the sending domain will be
Thank you for your interest in Rep-Lite and good luck in your search
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