IT Trainer III / Salesforce Adoption - Texas, United States - ACL Digital
Description
Title:: IT Trainer III / Salesforce Adoption & Process (BPM) Manager
Location:: Austin, TX (Hybrid 3 days onsite & 2 days Remote)
Type of Hire:: Contract (w2)
Required Skills (top 3 to 5/ non-negotiables):
years SALESFORCE EXPERIENCE , or CRM tool
2. Bridge to product team and users
3. Technically document process flows any business process tool
4. Change and adoption skills and good communication
Key Responsibilities:
Engage with departments not yet utilizing Salesforce CRM to pinpoint and integrate process improvements within the platform.
Evaluate current processes using workflow process maps and structured business process discoveries.
-Design optimized future-state processes using Lean methodologies to enhance efficiency.
-Craft and execute a comprehensive Salesforce adoption strategy to boost user engagement organization-wide.
Facilitate smooth Salesforce migrations through effective change communications.
Perform training needs assessments, identifying knowledge gaps, and formulate targeted training initiatives.
Create and conduct training sessions to educate users on Salesforce features and best practices, ensuring full realization of the platform's benefits.
Offer continuous support to users, ensuring proficient and effective Salesforce use.
Establish clear adoption success metrics, monitor user engagement, and pinpoint areas for enhancement.
Lead change management efforts to foster Salesforce adoption.
Qualifications:
At least 3 years of experience in Salesforce or CRM consultancy, business process design or change management.
-Expertise in at least one core area: Lead Management, Customer Support, Account Management, or Category Management best practices and standards.
Analytical mindset with strong sales acumen.
Salesforce certifications are highly regarded.
Experienced in workflow business process mapping.
Exceptional communication and interpersonal skills.
Capable of collaborating with a global team across various time zones.
Required to attend the office three days per week.
Proactive and execution-focused.