Lead Collections Representative - Medford, United States - Suffolk Federal Credit Union

Suffolk Federal Credit Union Medford, United States

2 days ago

Description

Join our Collections team as the Lead Collections Representative and start empowering your possible

As a leader in the industry, Suffolk Credit Union offers superior value, unique products and personal service so our members have access to the best banking solutions around.

And, just as we value our members, we value our employees

The Lead Collections Representative will be responsible for providing support to the Collections Representatives and assisting the Collections Supervisor with the daily operations of the Collections Department.

This position has an on-site requirement within a hybrid work environment.

Responsibilities:

Reviews the work of the Collection Representatives on (negative accounts, restraints, bankruptcy, deceased and TruStage) and provides guidance to minimize errors and has the authority to direct staff to make the necessary corrections
Reviews the daily and monthly posting of payments to members accounts to ensure the reps posted correctly
Conducts collection calls on negative accounts and consumer loans when assistance as needed
Monitor exempt funds transfer report
90-day report for deceased interest accrual
Monitor exempt funds transfer report
Reviews monthly bankruptcies to ensure they are coded correctly in XP
Posts payments, processes collection and bankruptcy notices, deceased, restraining notices and disability claims, and ensures proper input and documentation process is followed
Prepares monthly teller audit report and M6 letters and load data to charge off report
Trained on policy software program and is the lead processor in inputting data into procedure manual
Responsible for writing procedures for the departments procedure manual and assists the AVP Collections in procedures related to the Collection side.
Department Trainer - responsible for training staff in all aspects of the Credit Representative position
Reviews monthly eOscar reports for Compliance
Reviews all staff prepared referrals to collection agencies and attorneys
Authority to process approved credit card charge offs in the Evolve software program
Assists the AVP Collections with the HE Loss Mitigation Process and other special projects
Reviews and is responsible for various monthly and quarterly functions (suspicious log, prepare and distribute monthly training alerts, prepares MasterCard analysis)
Knowledge on how to answer and respond to eOScar disputes
Authority to code bankruptcies in XP
Handles all issues related to Q2
Ensures judgments and payment plans are put on logs and are updated monthly
Manages the monthly status reports from our outside counsel to ensure member data is captured correctly
Process loan extensions in XP
Prepares various quarterly reports for Accounting
Trained on how to process credit card payments via on-line gateway portal
Assists Collectors with daily tasks and provides support during absences
Assists members with collection issues and works on solutions for payment
Liaisons with insurance companies, OwnersChoice Mortgage and other third parties
Maintains accurate records and documentation for collection activities
Answer's phone, emails, and mail requests from Members
Backs up other departmental staff as necessary
Achieves a minimum of "Satisfactory" rating on internal audits and examinations
Accomplishes the credit union's mission by completing relevant duties as needed when requested by management or other staff members

Essential Qualifications:
Qualified candidates will have a high school diploma or equivalent certification. One (1) to two (2) years of collections experience, preferably in a financial institution.

Stong attention to detail with the ability to work in a fast-paced environment
Ability to multitask and work under pressure to meet deadlines
Knowledge of restraining notices is preferred
Knowledge of processing deceased account is preferred
Knowledge of handling bankruptcies
Knowledge of credit union collection procedures and policies
Knowledge of credit union products, services, policies, regulations, and procedures
Proficient in Excel and Word
Demonstrated skill handling sensitive information and situations
Demonstrated skill in member/customer service
Skill with independent problem-solving
Intermediate mathematical skills
Ability to communicate successfully with members and outside parties
Ability to express oneself clearly and articulately both orally and in writing
Ability to handle multiple deadlines
Ability to exercise tact and responsibility with handling confidential information
Ability to work with direct supervision of daily activities

Apply today and discover a rewarding career We offer competitive salaries, great benefits, and most importantly the opportunity to make a difference.

Suffolk Credit Union provides equal employment opportunities to all applicants and prohibits discrimination of any type on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information or any other characteristic protected by applicable federal, state or local laws.

The compensation range provided is in compliance with state specific laws.

Factors that may be used to determine your actual rate of pay include your specific skills, years of experience, and other qualifications.

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