AI & Automation Optimization Specialist - Bolingbrook
1 week ago

Job summary
We're looking for a passionate and data-driven AI Optimization Specialist to join our Guest Services team.+In this individual contributor role, you'll be responsible for owning the continuous learning, training, and performance optimization of our AI-powered Virtual Advisor – the first point of contact for many of our guests seeking support and Virtual Assistance functions that serve our front-line Specialists.
+- Own the ongoing training and tuning of the AI Virtual Advisor, self-service, and automation tools
- Develop and refine conversation paths to ensure end-to-end resolution for common and complex inquiries
- Partner with Guest Services product engineering technology partners to escalate resolve platform logic issues
You'll accomplish these goals by
Job description
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