IT Support Specialist - Minneapolis, United States - VAA, LLC
Description
** VAA, LLC**
** IT Support Specialist**
Minneapolis, MN 55441
VAA provides engineering and design services for agribusiness, industrial facilities and commercial buildings. Our work includes expansions, retrofits and new facility design for a variety of projects ranging from distribution centers, food processing plants and chemical manufacturing facilities to feed mills and export terminals. **Responsibilities:**
Provide technical assistance to staff related to software programs and hardware, such as laptops, desktops, printers, scanners, and mobile devices.
Track and respond to all instances of support through the IS ticketing queue updating the status of each ticket.
Provide new user installation and upgrades of hardware and software applications.
Update computer software and hardware, as requested.
Train end-users, as needed, on hardware functionality and software programs.
+ Basic understanding of
VMware, Azure, Network Monitoring and Troubleshooting
IT Security and Antivirus
+ Knowledge of PC Setup/configuration/troubleshooting/repair
+ Experience with Kaspersky, Datto, Compellent, Shoretel &/or KACE a plus
**Minimum Qualifications:**
Three years in IT with a minimum of two years supporting O365 in a Windows 10 environment required.
Valid Certification(s), and/or related associate degree, preferred
**VAA, LLC: More than Engineering**
We want you to find your niche at VAA. Every member of our talented team brings their real selves to the workplace, and we believe in putting people in the right place to do their best work. Our business is built on lasting relationships and authenticity with clients and each other.
**Outstanding Clients, Diverse People, Growing Company**
VAA offers multi-discipline engineering services to owners, contractors and architects throughout the United States and Canada. Headquartered in Minneapolis, Minnesota, we design commercial spaces along with agribusiness and industrial bulk-commodity processing facilities coast-to-coast for clients from the Fortune 500 to local cooperatives and brands.
**BENEFITS:** Competitive compensation, medical, dental, vision, disability, 401(k), profit-sharing, paid holidays, PTO, wellness programs, flexible schedules, professional development opportunities and more.
VAA is an Affirmative Action/Equal Opportunity Employer committed to providing equal employment opportunity to all employees and applicants for employment without regard to race, color, creed, religion, gender, age, national origin, familial status, disability, veteran status, sexual orientation, gender identity, marital status, public assistance status or any other status protected by applicable law.