Property Manager - Denver, United States - Archway Communities

Description

COMPANY OVERVIEW

Archway Communities is a nonprofit housing organization based in Colorado. We are a trusted industry leader dedicated to building and managing communities where people can afford to live and pursue their goals. Archway addresses the systemic inequity at the root of the housing crisis by developing affordable housing, supporting residents with services and working with our donors and partners to influence change in our communities. Learn more at

POSITION SUMMARY

The Property Manager leads the leasing, occupancy, maintenance, and resident services teams and implements property management best-practices and performance goals in those areas in compliance with all applicable regulations. Oversees daily/weekly/monthly procedures such as rent collection, compliance reporting, data-tracking, accounting, marketing, and management reporting. Control, monitor, and report on budget performance, collaborating on desirable corrections.

The ideal candidate will be one who can step into a leadership role on day one, genuinely enjoys challenges, has a proven track-record of great customer service skills, and is an individual inspired by setting goals and then achieving them. This position is a great fit for a candidate with a strong vision in affordable housing and development.

ESSENTIAL FUNCTIONS

A. Compliance

I. Objective: Maintain resident records according to applicable compliance regulations and Archway standards.

II. Why this matters: Archway is legally responsible for operating according to compliance regulations and maintaining proper records of such.

III. Key Results:

• Certification – Certify residents' documentation at move-in – Target: 100% Compliance
• Recertification – Recertify resident documentation annually as required – Target: 100% Compliance
• Training – Obtain and maintain an adequate level of understanding of compliance regulation – Target: minimum of 1 certification training annually

B. Operational Management of Properties

I. Objective: Contribute to the efficiency of our business by providing day-to-day execution of property-level operational tasks.

II. Why this matters: Archway seeks to provide safe and affordable housing for its residents. This requires a daily effort to maintain.

III. Key Results:

• Occupancy – Ensure that residential units are kept occupied – Target: 98% Occupancy
• Reduce Turnover – Maintaining long-term tenants is better than needing to find new ones – Target: 24 months average tenancy
• Unit Turns – When a vacancy does occur, the unit should be ready to lease to a new tenant in a timely fashion – Target: 5 days
• Leasing – Make every effort to fill a vacant unit as quickly as possible – Target: Average days-to-lease: 21 days

C. Financial Management of Properties

I. Objective: Provide financial oversight and control of properties.

II. Why this matters: Long-term success of a property requires economic stability. Economic stability requires constant attention.

III. Key Results:

• Review – Collaborate with accounting at monthly financial reviews – Target: Monthly
• Rental Income – Operate the property within established budget – Target: Budgeted income
• Rent Receivables – Collect outstanding rent due in a timely manner – Target: Rent receivables <5% of monthly rental income budget
• Operational Expense – Operate the property within established budget – Target: Budgeted operating expense
• Capital Expense – Execute assigned capital improvements according to budget – Target: Budgeted capital expense

D. Customer Service

I. Objective: Provide great customer service to our resident population.

II. Why this matters: Our residents are our customers and providing great customer service goes a long way to maintaining long-term resident and ensure stable communities.

III. Key Results:

• Survey – Execute semi-annual Customer Satisfaction Surveys – Target: 90% satisfaction
• Work Orders – Follow-up on work orders assigned to maintenance staff to ensure that they are resolved timely – Target: 5 days to resolve
• Wait List Management – Maintain and communicate with individuals on the wait list for our properties – Target: Quarterly communications

E. Other Duties as Assigned

I. Objective: Other duties may be assigned consistent with the benefit of the property or the organization.

WORK ENVRIONMENT AND PHYSICAL DEMANDS

• Ability to efficiently perform job responsibilities with minimal supervision.
• Ability to speak concisely and effectively communicate.
• Follow Archway's COVID protocols.
• Ability to regularly tour and inspect the property grounds and units.

QUALIFICATIONS

Education:

Bachelor's degree or higher in related field preferred.

Experience:

• Five or more years of proven work experience as a Property Manager
• Knowledge and experience with LIHTC affordable housing program
• Proven track record supervising a small, dynamic property management team
• Experience with ResMan or similar property management software program
• Ability to meet deadlines and work independently with minimal supervision

Personal Characteristics

• Excellent organizational skills
• Exceptional internal and external communication skills
• Positive attitude and approach to work
• Bilingual Spanish is a plus

COMPENSATION

The pay range for this role begins at $55,000 per year and goes to $65,000 per year depending on experience and skill sets.

Archway is proud to offer:

● Health and Dental insurance with the company covering up to 80% of cost depending on selected plan

● Fully paid Vision, Short-Term and Long-Term Disability insurance and Basic Life/AD&D

● 401k retirement plan with a 3% non-elective Archway contribution of the employee's eligible annual pay

● 13 paid holidays per year including 3 floating holidays

● Paid sick and vacation leave, parental leave