Sales Associate - Boston, United States - Baked by Melissa

Description

Job Description

Job Description

At Baked by Melissa, our customers mean everything to us We aren't just selling cupcakes; we're selling an experience that leaves our customers feeling happy.

Every employee contributes to our customers' experience and has the chance to turn a first-time customer into a life-long Baked by Melissa lover.

As a Sales Associate, you are Baked by Melissa's BRAND AMBASSADORS Your priority is to Make Life Sweeter for our customers by providing a SWEET experience.

You are the first point of contact and maintain the highest level of positive energy

What You'll Do:
Provide outstanding customer service in alignment with Baked by Melissa's SWEET experience (Smile, Welcome, Educate, Ensure, Thank).
Welcome customers with a sincere greeting and a smile.
Spark genuine and informative conversations with everyone who walks through our doors.
Serve customers by assisting them in selecting Baked by Melissa's bite size treats.
Thorough understanding of Baked by Melissa's products, delicious ingredients, and in-store promotions.

Responsible for handling all cash and credit card transactions within the store and utilizing a Point of Sale (POS) system.

Complete opening/closing checklists including inventory counts.
Meet and exceed sale goals by engaging with customers, suggestive selling, sharing product knowledge and providing a SWEET experience
Assist with inventory, including but not limited, to receiving and stocking merchandise.
Respond to customers' questions and concerns with a sense of urgency.
Alert management of potential security issues.
Other duties as assigned
Qualifications
High School diploma or GED required
18 years of age or older
Availability to work retail hours including weekends

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