Program Manager, Knowledge Management and Communications - Pittsburgh, United States - Blink Health

Description

What You'll Do:
Lead the Knowledge Management content development and editorial work

Oversee all content and communications delivery to internal audiences

Own the strategic vision for content, including SOP development, communication, and contentrelated best practices

Build programs and processes to manage and scale content across business units

Develop and edit content, maintaining a very high bar for consistently clear, concise, andtrustworthy user-focused content for SOP, communications, and training content copy

Lead and develop content developers

Oversee project management of deliverables related to new clients and product launches,including identifying content related requirements, setting and communicating time frames forcompletion, and meeting all project objectives

Use data, research, and expert-level knowledge to refine existing content and drive improvementof new content creation

Continuously refine our content offering based on metrics

Evaluate technology improvements for content management, instructional design and storageand make appropriate recommendations for usage and implementation

Build mechanisms to ensure global consistency and content quality

Measure and adapt communication content based on impact and learnings


What You'll Need:
Bachelor's degree in Knowledge Management, or a related discipline, with 3+ years of priorrelevant experience or master's degree with 1+ years of prior relevant experience

At least 3 years of experience in creating and managing knowledge content

At least 1 year of experience in process mapping and documentation

At least 1 year of experience in content information management and knowledge systems

At least 1 year of experience in writing, editing, and developing communications

Experience or potential in developing and managing junior content developers

Strong analytical skills and ability to turn information into solutions

Strong attention to detail with a knack for accuracy

Ability to work in a fast-paced environment

Experience in a highly collaborative environment and working cross functionally with departments

Experience in healthcare or other regulated industry is preferred

Experience in creating content for contact center audience a must

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