Technology Support Specialist - Allentown, PA, United States
1 day ago
Job description
The Technology Support Specialist will be assigned projects on an ad-hoc basis in support of the museum's technology infrastructure, including IT systems, audio-visual (AV) equipment, and exhibit technology. The ideal candidate is a proactive problem-solver who enjoys a dynamic work environment and thrives on helping others use technology effectively.
SPECIFIC JOB RESPONSIBILITIES
· Provide technical support to museum staff, including troubleshooting hardware, software, and network issues (on-site and remotely).
· Set up, operate, and maintain AV equipment for programs, meetings, and public events (e.g., microphones, projectors, video conferencing).
· Support technology needs of exhibits, including digital displays, touchscreens, kiosks, and interactive media.
· Assist with the installation and configuration of new hardware, software, and peripheral devices.
· Troubleshoot and support office IT needs, including laptops, workstations, and printers, etc.
· Monitor IT inventory and perform basic maintenance or repairs.
· Maintain accurate records of support requests, system configurations, and equipment inventory.
· Ensure compliance with data privacy and cybersecurity policies.
· Provide training or basic instruction to staff on technology use as needed.
· Security Management: Implement and enforce security best practices, including firewall configuration, access control, and vulnerability management.
· System Maintenance: Ensure the availability and optimal performance of systems, including regular updates, patches, and backups.
· Troubleshooting: Lead troubleshooting efforts for complex IT issues, coordinate with relevant teams, and ensure timely resolution.
· Documentation: Maintain accurate documentation of IT systems, configurations, and procedures to support team members and audits.
· Other duties as assigned.
QUALIFICATIONS
· Bachelor's degree in Computer Science, Information Technology, or a related field (or similar experience).
· Proven knowledge in IT system administration, with some managerial/supervisory experience.
· Strong knowledge of IT infrastructure, hardware, and software systems.
· Strong interpersonal skills and the ability to work effectively in a team environment.
· Proficiency in IT security protocols and best practices.
· Exceptional problem-solving, troubleshooting, and communication skills.
· IT certifications (e.g., Microsoft 365 Certification, CompTIA Security+, Cisco CCNA, Microsoft Certified Azure Administrator) preferred.
· Familiarity with cloud computing platforms (e.g., AWS, Azure), learning management systems, and/or other content management systems/database management and experience with audio visual software/applications including Dante, MadMapper, BrightSign, Mux Lab, ShowTouch, and Mevo Cameras is a plus.
· Strong consideration would be given to applicants who demonstrate comfort with contributing to the development and/or facilitation of educational programs that utilize technology.
· Bi-lingual candidates are strongly encouraged to apply.
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