Customer Service Representative - Sherman, United States - Clearwave Communications

Clearwave Communications Sherman, United States

4 weeks ago

Description

** Customer Service Representative**

**Job Category****:** System **Requisition Number****:** CUSTO003901 Showing 1 location **Job Details**

**Description**

**SUMMARY**

Under general supervision and direction, the Customer Service Representative is responsible for taking care of the service needs of Sparklight's customers in a professional, courteous, and efficient manner by performing the following duties.

**RESPONSIBILITIES**

Handles high in-bound call volume covering a full range of customer service inquiries. (Upgrades/downgrades of service, video troubleshooting, modem registration and billing).

Responds to inbound customer calls and assists customers face-to-face in the front office as needed.

Provides customers with a clear understanding of charges, prorates, billing cycles, payment methods and customer equipment.

Correct errors or discrepancies on customer billings as necessary. Process customer transactions and respond to inquiries in a responsive, timely and accurate manner.

Enter account information into billing system with a high degree of accuracy to execute transaction.

Participates in ongoing training to increase skill level and productivity.

Maintains and sustain all Sparklight CSR performance expectations as related to Quality Assurance, CSR scorecard metrics (such as Availability, Talk Time, etc.), attendance and one-call resolution goals.

Maintains working knowledge of all Sparklight products, services and their features.

Works with customers to achieve customer satisfaction by meeting their needs with Sparklight products and services.

Applies all sales and service skills/techniques acquired from the Standard Operation Procedure during all interactions with customers.

Note: All the essential functions of this position are not included in this posting.

**EDUCATION and/or EXPERIENCE**

High school diploma or general education degree (GED); or one to three months related experience and/or training in a customer service environment; or equivalent combination of education and experience.

**OTHER QUALIFICATIONS**

Requires excellent oral and written communication skills while assisting and interacting with Sparklight's customers and associates.

Strong data entry and computer skills.

Requires the ability to operate office equipment (copiers, phones, computers, etc.).

Requires efficient and accurate handling of money.

The position requires the ability to learn and stay informed of products and services offered by Sparklight.

This position will require travel between offices.

**Qualifications**

**Skills**

**Behaviors**

**:**

**Motivations**

**:**

**Education**

**Experience**

**Licenses & Certifications**

customer service representative

2 weeks ago

Family Dollar Grayson, United States

Family Dollar S State Highway 1 [Retail Associate / Cashier / Team Member] As a Customer Service Representative at Family Dollar, you will: Be responsible for providing exceptional service to customers; Greet customers and assist them with selection of merchandise; Complete cash ...
customer service representative

4 weeks ago

Family Dollar Grayson, United States

Family Dollar - 503 N CAROL MALONE BLVD [Retail Associate / Cashier / Team Member] As a Customer Service Representative at Family Dollar, you will: Be responsible for providing exceptional service to customers; Greet customers and assist them with selection of merchandise; Comple ...
Guest Service Representative

1 week ago

Nothing Bundt Cakes Sherman, United States

At Nothing Bundt Cakes, we refer to our guest services representatives as Joy Creators A Joy Creator sweetens up the place, setting the mood and making a stop in the bakery an event worth posting about. You'll get to play party planner by helping guests order the right cake for t ...
Customer Service Representative

3 weeks ago

Big I Kentucky Grayson, United States

The Customer Service Representative at The Roark Agency is responsible for maintaining solid customer relationships by handling customer inquiries and concerns with speed and professionalism through daily interaction with customers, insurance carriers, and fellow employees while ...
Customer Service Representative

4 weeks ago

Altium Packaging Sherman, United States

Location Address: · 4201 S Highway 75, Sherman, Texas 75090 · Work Shift: · 8hr-1st Shift (United States of America) · Altium Packaging, Our Culture Differentiates Us We incorporate our Guiding Principles into all aspects and at all levels of the organization and use them as ...
Customer Service Representative

3 weeks ago

Goodwill San Antonio Sherman, United States

Job Description Customer Service Representative - $16/Hr. Plus Bonus **Description** · **GET TO KNOW ALORICA** At Alorica, we only do one thing make lives better, one interaction at a time. Were a global leader in customer service and experience, serving the worlds biggest brand ...
Morning Time Guest Service Representative

1 week ago

Nothing Bundt Cakes Sherman, United States

Benefits: · * Employee discounts · * Flexible schedule · Needing morning time Guest Service Representatives- Shifts are 8:30am - 2pm and 10am-4pm · Pay ranges $11-$12 · At Nothing Bundt Cakes, we refer to our guest services representatives as Joy Creators A Joy Creator sweetens u ...
Morning Time Guest Service Representative

1 week ago

Nothing Bundt Cakes Sherman, United States

Benefits:Employee discounts · Flexible schedule · Needing morning time Guest Service Representatives- Shifts are 8:30am - 2pm and 10am-4pm · Pay ranges $11-$12 · At Nothing Bundt Cakes, we refer to our guest services representatives as Joy Creators A Joy Creator sweetens up the ...
customer service representative

3 weeks ago

Family Dollar Sherman, United States

Family Dollar E LAMAR [Retail Associate / Cashier / Team Member] As a Customer Service Representative at Family Dollar, you will: Be responsible for providing exceptional service to customers; Greet customers and assist them with selection of merchandise; Complete cash register t ...
Customer Service Representative

3 weeks ago

Altium Packaging Sherman, United States

Location Address: · 4201 S Highway 75, Sherman, Texas 75090 · Work Shift: · 8hr-1st Shift (United States of America) · Altium Packaging, Our Culture Differentiates Us We incorporate our Guiding Principles into all aspects and at all levels of the organization and use them as a fr ...
Customer Service Representative

2 weeks ago

Big I Kentucky Grayson, United States

The Customer Service Representative at The Roark Agency is responsible for maintaining solid customer relationships by handling customer inquiries and concerns with speed and professionalism through daily interaction with customers, insurance carriers, and fellow employees while ...
Customer Service Representative

4 weeks ago

Goodwill San Antonio Sherman, United States

Job Description Customer Service Representative - $16.00 / Hr. Plus Bonus **Description** · **GET TO KNOW ALORICA** At Alorica, we only do one thing make lives better, one interaction at a time. Were a global leader in customer service and experience, serving the worlds biggest ...
Customer Service Representative

2 weeks ago

Ed Meacham - State Farm Agent Sherman, United States

Position Overview: · Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you State Farm agents market only State Farm insurance and financ ...
Customer Service Representative

3 weeks ago

Ed Meacham - State Farm Agent Sherman, United States

Position Overview: · Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you State Farm agents market only State Farm insurance and financ ...
Customer Service Representative

2 weeks ago

Globe Life Inc McKinney, United States Full time/Regular

· Category · Customer Service · Job Location · Mckinney · Tracking Code · 15291 · Position Type · Full-Time/Regular · Job Summary · The Customer Service Representative's (CSR) role is to provide superior customer service. Providing exceptional service by ensuring all in ...
Customer Service Representative

5 days ago

American Income Life Insurance Company McKinney, United States

Job Description : Job Summary · The Customer Service Representative's (CSR) role is to provide superior customer service. Providing exceptional service by ensuring all inquiries and issues are handled promptly and professionally through the use of multiple systems. Through tra ...
Patient Service Representative

4 weeks ago

Baylor Scott & White Institute for Rehabilitation McKinney, United States

Baylor Scott & White Institute for Rehabilitation · McKinney TX · Patient Service Specialist (PSS) · Hours vary: 7:00am - 7:00pm · Full Time / Monday-Friday · Compensation depends upon candidate's years of experience and internal equity. · This is an entry-level position. · Start ...
customer service representative

3 weeks ago

Family Dollar Whitewright, United States

Family Dollar BEASLEY BLVD [Retail Associate / Cashier / Team Member] As a Customer Service Representative at Family Dollar, you will: Be responsible for providing exceptional service to customers; Greet customers and assist them with selection of merchandise; Complete cash regis ...
Access Services Representative

1 week ago

Baylor Scott & White Health McKinney, United States Part time

. The Access Services Representative 1 obtains current and accurate demographics and insurance information in order to register patient, verify insurance benefits, and negotiate and collect patient financial responsibilities. · . SHIFT AND SCHEDUL Representative, Part Time, Servi ...
Customer Service Representative

1 week ago

Cody Paxman - State Farm Agent Gunter, United States

Job Description · Job DescriptionROLE DESCRIPTION: · As a Customer Service Representative - State Farm Agent Team Member with Cody Paxman - State Farm Agent, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Y ...