Service Engineer - Abu Dhabi

Only for registered members Abu Dhabi, United States

1 month ago

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Job summary

We are seeking a skilled Service Engineer to provide dedicated on-site technical support for printing infrastructure and Managed Print Services MPS The role is responsible for first-level and basic second-level support preventive maintenance incident resolution and coordination with centralized service teams to ensure optimal device performance SLA compliance and customer satisfaction

  • Provide on-site first-level and basic second-level support for printers and MPS environments
  • Maintain troubleshooting repair printers related hardware
  • Perform preventive maintenance routine health checks on printing devices monitor device performance consumables service alerts to ensure uninterrupted operations act as primary on-site technical point contact MPS-related issues escalate complex incidents senior engineers vendors coordinate timely resolution maintain accurate service documentation logs asset records Support continuous service improvement initiatives follow standard procedures qualifications diploma IT Electronics related field bachelor degree IT Engineering equivalent practical experience years experience printer maintenance technical support engineering managed print services customer-dedicated site role skills strong troubleshooting problem-solving skills good understanding systems environments knowledge IT hardware networks system troubleshooting ability coordinate internal external vendors documentation reporting skills customer-focused mindset communication skills
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