Customer Account Specialist - Norfolk, United States - Rose International
Description
Date Posted: 04/09/2024
Hiring Organization : Rose International
Position Number:
Job Title: Customer Account Specialist
Job Location: Norfolk, VA, USA, 23509
Work Model: Hybrid
Shift: Mon to Fri 8am - 5pm or 8:30 - 5:30pm
Employment Type: Temporary
Estimated Duration (In months): 13
Min Hourly Rate ($): 18.00
Max Hourly Rate ($): 19.50
Must Have Skills/Attributes: Billing, Call Center, Computer Literacy, Customer Service
Job Description
**Only those lawfully authorized to work in the designated country associated with the position will be considered. **
**Please note that all Position start dates, and duration are estimates and may be reduced or lengthened based upon a client's business needs and requirements. **
Anticipated Start Date : 06/18/2024
Required Abilities:
• Credit check is required.
• This position will be a hybrid environment working at Norfolk, VA.
• Must have customer-facing experience (in person or phone): 2 years or more.
• Must have strong computer skills (Microsoft office, video conferencing, etc.).
• Must be able to multi-task between activities and screens during customer interactions.
• Experience working with the public where the customer experience is the main focus.
Preferred Experience/Experience:
• Minimum 2+ years of experience in an inbound call center environment
• It would be a plus to also have experience with utilities
Soft Skills Required:
• Must have strong interpersonal communication skills with customers, supervisors, peers.
Customer Account Specialist Summary:
• Working as a part of the Customer Account Management team candidates will assist the company's residential customers with basic to complex residential inquiries to include high bill inquiries, support/assistance to resolve customer inquiries, performs billing reconciliation through analysis and reconciliation to resolve the customer's needs, and provides detailed explanations/applications of electric rates to customers.
• Client is looking for someone with experience in customer service with a drive and desire to become an established member of the team and who wants to advance and succeed as a part of client's Customer Account Management team for years to come.
• Candidates should expect this position to help them grow and advance as a part of a team and be able to work independently as needed.
Education:
• HS/GED Required.
• Associate degree preferred, not required
Benefits:
For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website.
California Pay Equity:
For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.