Sales & Design Engineer - Dayton
2 days ago
Job description
We want you
Join us the DataServ/xFact as our next Design Engineer, working with our Sales and Design Engineer Teams to design leading solutions for our customers throughout Ohio.
Applicants must be detail oriented, a self-starter, and have a drive for providing relevant solutions and exceptional service for both our internal and external customers.
This role requires a versatile individual who can work collaboratively across a variety of project and product areas.Why You'll Love Us
We care. We coach. We lead. We continue to use this approach in all we do for our culture. It's truly the people who make working here great. We are a collaborative environment and supportive of one another, providing flexibility when needed.
As lifelong learners, promoting from within is a priority to provide our team members opportunities for internal mobility and growth.
DataServ/xFact offer a competitive compensation plan including paid holidays, PPTO, discretionary bonuses, 401K (with match), medical, dental, vision, life, STD, and LTD benefits along with many other inclusive benefits and perksAbout DataServ
For almost 40 years, DataServ's primary mission has been to provide managed technology solutions and services to the public and commercial sectors.
With our focus of understanding people and processes, we created the concept of Technology as a Utility so that our customers can buy only what they need, without having to make an investment in infrastructure.
We take pride in helping to align goals, build trust, and add value to exceed our customer technology expectations.About XFact
xFact, Inc. is a rapidly growing company serving many government agencies.
We are a team of passionate and driven individuals who are committed to building innovative products and services for the public sector.
Join our dynamic team and be part of our innovative and collaborative work environment.Qualities We Want In You
team player
excellent written and verbal communicator
tech savvy
strategic thinker
service oriented
motivated
self-disciplined
professional
flexible in a fast-paced environment
works independently with minimal supervision
exhibits strong work ethics
detail oriented
handles demanding situations/timelines
organized
responsible/dependable
willing to receive/provide feedback to improve performance
supportive
strong desire to support and mentor
What You'll Do
Represent DataServ in a positive manner to colleagues, customer base and vendors
Become familiar with DataServ policies and procedures, updating documentation when needed
Work with Account Executives to develop and design appropriate solutions
Work on the design, implementation and support of Compute and Infrastructure solutions
Develop detailed quotes, drawings, Engagement Agreements and Scope of Work documents
Function as a liaison between Sales team and Project implementation team
Interact with manufacturer, vendor, and distribution representatives in support of the sales process.
Manage sales quote requests to ensure they are completed within acceptable timeframes
Implement effective workflow, and embrace best practices
Effective collaborate with team to automate workflows and processes.
Coordinate and participate in internal and customer meetings, driving solutions and providing follow up
Participate in customer sales calls, demonstrations, and project meetings
Develop and deliver sales presentations in conjunction with Sales team
Perform assessments and site surveys to determine appropriate recommendations for customers
Manage internal and external communication processes and activities
Create and review site survey feedback to improve services, tools, and support experience
Provide timely, efficient and effective service to colleagues and customers as applicable
Advise leadership about situations that may require additional support or escalation
Coordinate work and resources with other teams including, but not limited to, surveys, assessments, etc.
Provide redundancy and backup support for other team members
Lead by example, inspiring other team members and being a supportive team member to others
Innovate and be open to change, actively researching new technologies
Up to 10% travel may be required throughout southwest Ohio
All other duties as assigned
What We Require
Education:
Bachelor's degree in computer science; or related professional experience in design, implementation, and management of IT systems
Experience:
Five years' experience in the design, implementation and/or management of IT systems including networking, wireless, telephony and server systems. Experience in video security, physical security and/or cybersecurity desirable.
Experience in help desk support and/or pre-sales network design preferred
Skills:
Experience with technology manufacturers (e.g., Cisco, Arista, Fortinet, HPE, Microsoft, Dell, Lenovo) preferred
Networking and/or Compute certifications preferred
Additional advanced certifications, certificates, and/or technical trainings as assigned
Availability to work nights and weekends as needed
Travel to various company and customer sites as necessary
Meet physical demands of the position including the ability to lift and handle up to 45 pounds of materials, bend, stoop and stretch as required for placement and retrieval of materials or equipment on shelving with or without reasonable accommodation.
Additional proficiencies we seek:
Demonstrates excellent written and verbal communication skills, in both collaborative team and customer-facing environments
Strong problem-solving skills and ability to work collaboratively across teams
Candidates are required to complete a drug test and background check
DataServ/xFact is an equal opportunity employer and does not discriminate in hiring or employment, in accordance with the requirements of all applicable laws, including race, color, religion, national origin, ancestry, age, gender, marital status, military status, sexual orientation, disability, or medical condition.
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