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    Scheduling Specialist - Woodbridge, United States - RAYUS Radiology

    RAYUS Radiology
    RAYUS Radiology Woodbridge, United States

    2 weeks ago

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    Description

    RAYUS Radiology, formerly Center for Diagnostic Imaging and Insight Imaging, is looking for a Scheduling Specialist to join our team. We are challenging the status quo by shining light on radiology and making it a critical first step in diagnosis and proper treatment. Come join us and shine brighter together As a Scheduling Specialist, you will be responsible for providing services to patients and referring professionals by answering phones, managing faxes and scheduling appointments. This position is full-time, working Monday - Friday, 8:00am - 4:30pm.

    ESSENTIAL DUTIES AND RESPONSIBILITIES:

    (85%) Scheduling

    • Answers phones and handles calls in a professional and timely manner
    • Maintains positive interactions at all times with patients, referring offices and staff
    • Schedules patient examinations according to existing company policy
    • Ensures all appropriate personal, financial and insurance information is obtained and recorded accurately
    • Ensures all patient data is entered into information systems completely and accurately
    • Ensures patients are advised of financial responsibilities, appropriate clothing, preparation kits, transportation and/or eating prior to appointment
    • Communicates to technologists any scheduling changes in order to ensure highest patient satisfaction
    • Maintains an up-to-date and accurate database on all current and potential referring physicians
    • Handles overflow calls for other centers within market to ensure uninterrupted exam scheduling for referring offices
    • Provides back up coverage for front office staff as requested by supervisor (i.e., rest breaks, vacations and sick leave)
    • Fields 1-800 number calls and routes to appropriate department or associate (St. Louis Park only)

    (10%) Insurance

    • Pre-certifies all exams with patient's insurance company as required
    • Verifies insurance for same day add-ons
    • Uses knowledge of insurance carriers (example Medicare) and procedures that require waivers to obtain authorization if needed prior to appointment

    (5%) Completes other tasks as assigned

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