Director of Contact Strategy - Phoenix
1 month ago

Job summary
We are seeking an experienced Director of Contact Strategy to lead our team in revolutionizing customer engagement. The successful candidate will optimize operational performance through real-time contact management and drive strategic oversight of student-facing communication channels.Responsibilities
- Create frameworks for customer interaction, from first contact to retention, aligning with business objectives.
- Use contact data (demographics, behavior, history) to segment audiences for tailored messaging.
- Analyze historical and real-time data to identify trends, risks, and opportunities for optimization.
Job description
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