Patient Advocate - Philadelphia, United States - Trinity Health
Description
Employment Type:
Full time
Shift:
Description:
Nazareth Hospital, a member or Trinity Health Mid-Atlantic, is seeking a Patient Advocate to join our Patient Experience team
The Patient Advocate is charged with helping a patient's hospital journey go as smoothly as possible by acting in the best interest of the patient.
The Patient Advocate will investigate and manage complaints by patients, their families, visitors and other healthcare consumers and work with all necessary parties toward resolution.
An advocate is called upon to intervene in crisis situations and negotiate resolutions between conflicted parties.
An advocate operates within an ethical construct, seeks to promote the interest of the patient first and foremost, and then seeks to promote relationships between colleagues and patients.
These efforts lead to a more positive and individualized healthcare experience, recognizing the diversity and uniqueness of each person. The advocate proactively communicates and demonstrates the concern and responsiveness of St. Mary Medical Center.
The Patient Advocate will work closely with the nursing leadership, physician, nursing staff and other clinical and non-clinical members of hospital team to investigate all complaints with the intent of resolution.
It will be the job of the advocate to see all complaints and grievances through the close of the case, ensure that documentation is completed, and relevant parties are appropriately informed.
High school diploma required.
Baccalaureate or Associates Degree strongly preferred.
Certification and Licensure
None Required
Skills
Bilingual a plus, Must possess self-motivation, excellent interpersonal and communication skills.
Proficiency in the Microsoft Office software, including Excel, Word and PowerPoint and other technical equipment.
Experience
Experience in demonstrated mediation, conflict resolution and crisis intervention skills required
Our Commitment to Diversity and Inclusion
Trinity Health is one of the largest not-for-profit, Catholic healthcare systems in the nation.
Built on the foundation of our Mission and Core Values, we integrate diversity, equity, and inclusion in all that we do.
Our colleagues have different lived experiences, customs, abilities, and talents. Together, we become our best selves. A diverse and inclusive workforce provides the most accessible and equitable care for those we serve. Trinity Health is an Equal Opportunity Employer.All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by law.
Our Commitment to Diversity and InclusionTrinity Health is a family of 115,000 colleagues and nearly 26,000 physicians and clinicians across 25 states.
Because we serve diverse populations, our colleagues are trained to recognize the cultural beliefs, values, traditions, language preferences, and health practices of the communities that we serve and to apply that knowledge to produce positive health outcomes.
We also recognize that each of us has a different way of thinking and perceiving our world and that these differences often lead to innovative solutions.
Our dedication to diversity includes a unified workforce (through training and education, recruitment, retention, and development), commitment and accountability, communication, community partnerships, and supplier diversity.