IT Service Desk Rep Level II - Milwaukee, WI, United States - WEC Energy Group

Description

WEC Energy Group is one of the nation's largest electric generation and distribution and natural gas delivery holding companies, with the operational expertise and financial resources to serve the Midwest's energy needs safely, reliably and responsibly.

Our subsidiaries focus on reliable service, customer satisfaction and shareholder value. Together, we provide energy services to more than 4.5 million customers in Wisconsin, Illinois, Michigan and Minnesota. Our combined assets allow operating efficiencies across 70,600 miles of electric distribution lines, 50,700 miles of natural gas distribution and transmission lines, and 7,100 megawatts of reliable power plant capacity.

Our family of companies is committed to delivering world-class reliability and the very best customer care anywhere. Customers are the heart of our business, and we work every day to help grow and support communities where we provide vital energy services. As a Fortune 500 company, we value and develop our employees who are making a difference in a mission that matters.

We Energies, a subsidiary of WEC Energy Group, is seeking a IT Service Desk Rep Level II at our Milwaukee Public Service Building Location. This Vacancy is Onsite 3rd shift, and includes rotational weekends and holidays (11p-7a). Job Summary

The principle duties of the IT Service Desk Rep Level II, include; coordinating, documenting, assessing issue symptoms, troubleshooting and resolving or escalating second tier issues with hardware, software and user service requests.

Job Responsibilities

The IT Service Desk Rep Level II, also provides and maintains documentation of related information for those issues and requests. Further duties of this occupation include the troubleshooting, maintenance and installation of workstations and peripherals as well as consultation on and recommendation of such devices.

Work closely with other Service Desk representatives, selected vendors (i.e. Sentinel), and other IT support groups to insure timely and accurate resolution of client requirements. Minimum Experience Required

Applicant must have an associate degree in computer science

OR

Equivalent education in computer science.