ServiceNow Platform Lead - Somerville - Yochana

    Yochana
    Yochana Somerville

    2 minutes ago

    $135,000 - $195,000 (USD) per year *
    Description
    ServiceNow Platform Lead Role

    Basic Requirements:

    • Minimum 10+ years Relevant ServiceNow Experience. Total IT experience minimum 15 Years in ServiceNow operations.
    • Responsible for handling escalations, participates in escalation meetings and should be solution oriented in decision makings.
    • Consult/guide the client with the best practices and solutions to new requirements, problem statements and roadmap for ServiceNow.
    • Should have managed a team of ServiceNow resources and is able to manage a team working remotely and on different time zones.
    • Experience in supporting the implementation, administration, configuration, and/or development of the ServiceNow tool.
    • ServiceNow Experience should include extensive scripting in ServiceNow, tool configuration, design work, technical configuration, and deployment.
    • Specifically, candidates should possess the skill to develop on the ServiceNow platform including the creation and/or customization of the core applications such as Incident, Problem, Change, Service Catalog and workflows.
    • System/Process Automation (Orchestration) experience. System integration experience using web services and other web-based technologies such as XML, HTML, AJAX, CSS, HTTP, REST/SOAP
    • Experience with working or developing in any one of the following programming languages: JavaScript, CSS, HTML or HTML 5, Angular JS
    • Experience in working on ServiceNow Development using Agile/Scrum methodology.
    • Ability to communicate fluently with client stakeholders.
    • Flexible for rotational shifts including night shift.

    Preferred Skills:

    • Understanding of Configuration Management as it relates to ITIL
    • Experience in the new ServiceNow scoped applications, Virtual agent, Performance Analytics, ATF, Predictive Intelligence, Agent Workspace, Mobile app etc.,
    • Web Services Integration (SOAP, REST, JSON, JDBC)
    • Experience implementing systems using the Agile/Scrum methodology
    • Fundamental knowledge of networking including TCP/IP ports and firewalls, network protocols, and IP networks
    • Strong communication, Strong presentation and writing skills.
    • Excellent troubleshooting skills with ability to demonstrate influence in a consultative fashion to stakeholders and other team members.
    • Administration of a ServiceNow instance including the delegation of groups, modification of CMS, workflows, business rules, UI actions, UI policies, ACLs, dictionary, catalog items and updates of all other existing solutions requiring revisions
    • Minimum ServiceNow CSA/ CIS certified.
    * This salary range is an estimation made by beBee
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