Schedule Coordinator - Draper, United States - Utah Broadband

Description

Job Description

Schedule Coordinator
Company: Utah Broadband
Location: Draper, UT

Utah Broadband is one of the fastest-growing internet service providers in Utah. The company
provides internet to business and residential customers using wireless and fiber technologies.
We are seeking a highly organized and detail-oriented individual to join our team in our
scheduling department. As a scheduler, you will play a vital role in coordinating and managing
the scheduling of installations and maintenance of internet connections for our customers. Your
ability to effectively communicate with customers, technicians, and other stakeholders will be
essential in ensuring smooth operations and timely service.

Responsibilities:
· Coordinate and schedule installation and maintenance appointments for both wireless
and fiber optic internet connections.
· Communicate with customers to confirm appointment details and address any questions
or concerns.
· Collaborate with field technicians to allocate resources and ensure efficient utilization of manpower.
· Monitor and track the progress of scheduled installations and maintenance activities.
· Update and maintain customer accounts with accurate and up-to-date information.
· Reschedule appointments as necessary due to unforeseen circumstances or customer
requests.
· Provide timely updates to customers regarding any changes or delays in their scheduled
appointments.
· Address customer inquiries and concerns related to scheduling and service availability.
· Collaborate with other departments to optimize scheduling processes and improve

· Assist in generating reports and analyzing data to identify areas for improvement.

Requirements:

. High school diploma or equivalent.
· Strong organizational and time management skills.
· Excellent verbal and written communication skills.
· Ability to multitask and prioritize effectively in a fast-paced environment.
· Attention to detail and accuracy.
· Basic computer skills and proficiency in using scheduling software or tools.
· Customer service-oriented mindset with a friendly and professional demeanor.
· Ability to work collaboratively with a diverse team of technicians and support staff.
· Flexibility to adapt to changing priorities and handle unexpected situations.
· Knowledge of internet service provider operations and terminology is a plus.
· Familiarity with fiber optic technology and networking concepts is a plus.

Utah Broadband is an equal opportunity employer. We celebrate diversity and are committed to
creating an inclusive environment for all employees.