Dunkin' Shift Leader - Morgantown Road South Union Township, Pennsylvania, United States
3 days ago
Job description
DescriptionThe Shift Leader is responsible for the overall operation of the restaurant according to Dunkin Donuts operational standards in the absence of the Restaurant Manager. A majority of time is spent leading the team to meet Guest expectations, recruiting, hiring, and training new crew members as required. This individual will be proficient in making logical and timely decisions.
Responsibilities Include:
- Leads Operational Excellence and the Guest Experience:
- Role models expected behavior and coaches team on hospitality standards
- Ensures the restaurant meets safety, sanitation and cleanliness standards during shift
- Ensures self and team handles all Guest concerns utilizing LAST with a sense of urgency
- Solicits and listens to all Guest feedback and provides information to Restaurant Manager
- Executes travel paths and take appropriate actions that drive hospitality behaviors
- Empowers the team to satisfy Guest needs and resolve concerns
- Removes barriers to delivering Hospitality behaviors during shift
Builds Team Talent:
- Treats all team members fairly and with respect
- Supports the training of new team members
- Recognizes team members for team contributions
- Holds team members accountable for their behavior and performance during shift
- Provides coaching to team members to improve performance during shift
- Provides communication to team about goals and performance for shift
- Brings staffing and performance issues to the attention of Restaurant Manager
- Executes team service through effective deployment and communication
- Shows up for work as scheduled and is ready to work on time
- Stays focused on the Guest and accomplishes all work assignments with excellence
- Responds positively to coaching and direction given
Drives Sales Growth:
- Takes accountability for understanding all in store marketing promotions
- Executes new product rollouts including selling to Guests and product execution
- Ensures the restaurant is well maintained including cleanliness during shift
- Utilizes appropriate suggestive selling
- Brings product issues to the attention of Restaurant Manager
Required Competencies:
- Knowledge
- Supervisory practices
- Customer service practices
Skills:
- Math
- Team building
- Conflict management
- Planning
- Problem solving
Other:
- Retail experience
- High school or GED
- Outgoing personality
You are applying for work with a franchisee of Dunkin' Donuts, not Dunkin' Brands, Inc. or any of its affiliates. Any information you submit will be provided solely to the franchisee. If hired, the franchisee will be your only employer. Franchisees are independent business owners who set their own wage and benefit programs that can vary among franchisees
QualificationsRequired Competencies:
- Knowledge
- Supervisory practices
- Customer service practices
Skills:
- Math
- Team building
- Conflict management
- Planning
- Problem solving
Other:
- Retail experience
- High school or GED
- Outgoing personality
You are applying for work with a franchisee of Dunkin' Donuts, not Dunkin' Brands, Inc. or any of its affiliates. Any information you submit will be provided solely to the franchisee. If hired, the franchisee will be your only employer. Franchisees are independent business owners who set their own wage and benefit programs that can vary among franchisee
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