- The Voice Systems Engineer will help convert Cisco Voice System to Avaya in preparation for moving to AWS. Currently running on cisco voice system CCX v12.5, SME v14, call manager v14.
- Subject Matter Expert (SME) - UCCX v12/v14: Architect, design, and manage UCCX scripting, call flows, CAD/Finesse agent desktops, and supervisor dashboards.
- SME - Call Manager v14: Manage, configure, and upgrade CUCM v14 environments, including SIP trunking, dial plans, route patterns, and device configurations.
- Voice Infrastructure Maintenance: Perform upgrades, patches, and security hardening on UCCX and CUCM platforms to ensure compliance and reliability.
- System Troubleshooting: Provide Tier 3 troubleshooting for complex voice issues, including call quality (QoS), SIP signaling, and routing issues using Wireshark and RTMT.
- Integration: Configure Cisco Voice Gateways (VG3xx/ISR4K) and CUBE (Session Border Controllers) for SIP-based voice services.
- Documentation: Create and maintain detailed network diagrams (Visio), call flows, and Standard Operating Procedures (SOPs).
- Mentorship: Mentor junior engineers and provide technical guidance to operational teams.
- Cisco Platforms: Expert-level knowledge of CUCM v14, UCCX v12/v14, Cisco Unity Connection (CUC), and Cisco Expressway.
- Contact Center: Deep experience with Cisco Finesse, UCCX script editor, CAD to Finesse migration, and Workforce Management integrations.
- Protocols: In-depth understanding of SIP, H.323, MGCP, RTP, and QoS.
- Gateways/SBC: Strong experience with Cisco Unified Border Element (CUBE).
- Tools: Cisco Prime Collaboration, Wireshark, RTMT, Akkadian.
- Education: Bachelor's degree in IT, Computer Science, or equivalent experience.
- Experience: 5+ years of hands-on experience with cisco voice technology, including large-scale, enterprise-level environments.
- Avaya is a nice to have
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Voice Systems Engineer - Lewisburg - Talent Groups
Description
Job Description:
Key Responsibilities
Required Technical Skills
Qualifications
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Voice Systems Engineer
Only for registered members Lewisburg
-
Voice Systems Engineer
Only for registered members Lewisburg
-
Voice Systems Engineer
Only for registered members Lewisburg, PA
-
Senior Systems Engineer
Only for registered members Columbia
-
Electrical engineer AD Ver
Only for registered members Lewisburg
-
Electrical engineer wwweow
Only for registered members Lewisburg
-
Voice Engineer
Only for registered members Lewisburg
-
Cisco Voice Engineer
Only for registered members Lewisburg
-
TA Specialist
Only for registered members Lewisburg
-
10338 - Director of Process Engineering
Only for registered members Pennsylvania
-
Cisco Voice Engineer
Only for registered members Lewisburg, PA
-
Entertainment Technology Assistant
Only for registered members Lewisburg
-
Data Scientist
Only for registered members Lewisburg
-
Sanitation Manager (Food Manufacturing) (1114049)
Only for registered members Lewisburg
-
Field Service Tech Lead
Only for registered members Lewisburg
-
Experienced/Certified Service Technician
Only for registered members Lewisburg, PA
-
TA Specialist
Only for registered members Lewisburg, PA
-
Field Service Tech Lead
OTHER Only for registered members East Buffalo Township
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Data Scientist
Only for registered members Lewisburg, PA
-
Data Scientist
Full time Only for registered members East Buffalo Township