D365 BC Analyst - St Peters - Robert Half

    Robert Half
    Robert Half St Peters

    19 hours ago

    Manufacturing / Mechanical
    Description

    2 month Contract to Hire. 100% onsite

    Technical D365 Business Central Business Analyst

    Our client seeks an experienced Technical D365 Business Central (BC) Business Analyst to bridge the gap between Phase 1 and Phase 2 of their D365 BC implementation. Having recently gone live with core modules, they are experiencing a ticket backlog with their implementation partner and are seeking to optimize their internal use of BC and fast-track Phase 2 preparation. This role will work in close collaboration with 12 departmental stakeholders, each with specialized training in their functional areas of BC.

    Key Responsibilities:

    • Serve as a technical liaison between business stakeholders and the D365 BC system, ensuring optimal use and understanding of functionality in each department.
    • Remediate incoming ticket backlog, prioritizing, triaging, and fixing functional and technical issues to reduce dependency on costly external partners.
    • Partner with stakeholders to train, support, and drive adoption, ensuring users become power users of BC within their domains.
    • Analyze business processes, document workflows, and identify opportunities for further automation and efficiency using D365 BC capabilities.
    • Gather, document, and translate business requirements for future enhancements and upcoming Phase 2 initiatives.
    • Proactively test and troubleshoot system issues and enhancements, collaborating with IT and vendors as needed.
    • Create system documentation, process guides, and user training materials for functional teams.
    • Track, report, and communicate project progress and issue resolution status to stakeholders and leadership.

    Qualifications:

    • Prior hands-on experience with Microsoft Dynamics 365 Business Central, preferably in a technical or hybrid functional/technical role.
    • Strong background in ERP implementation, ticket remediation, business analysis, or system/process optimization.
    • Experience supporting multi-stakeholder environments and working directly with business process owners.
    • Ability to translate complex technical issues into business-friendly language.
    • Excellent process documentation, requirements gathering, and project communication skills.
    • Experience developing or updating user training materials and conducting user support sessions.
    • Technical ability to troubleshoot issues, with knowledge of integrations, core financial/procurement/supply chain modules, or related customizations a plus.

    Preferred:

    • Certifications in Microsoft D365, ERP, or business analysis.
    • Experience with additional business systems, reporting tools, or workflow automation.
    • Exposure to system enhancements, customizations, or third-party modules.

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